If you run a Shopify agency, you can give your clients a phone rep that answers ~70% of calls, never sleeps, and goes live in a day. You look like the hero. They save money. You get recurring cash every month without lifting a finger. Book a partner call →

Shopify brands: Hereʼs how to get rid of repetitive phone support calls With getting rid I donʼt mean eliminating them, but finding a better (and cheaper) way to handle them You probably guessed it, but itʼs AI thatʼs going to do the hard work for us again Here are some stats

Every missed call is costing your Shopify store $27. Hereʼs the math: We analyzed 100k+ calls from Shopify brands And this is what we found: One of our customers had: 2,620 callers 28% were not answered = 733 lost buyers Turns out, when people call and get ignored, your

Shopify brands: donʼt setup IVR, setup this instead: IVR will just filter out some of your customers, but you can never cover every intent... right? Well actually, you can with the help of AI phone agents These agents are built specifically to filter out certain calling

What would be the perfect phone support experience for your Shopify store? It would probably include some of these things: An instant pickup Quick answers to simple questions (ex. order status) Immediately transferred to the right person for edge cases Offering these things

AI agents for ecom are here to stay This industry is projected to grow from $3.6 billion in 2024 to $282 billion by 2038

Levi Strauss cut human call volume by 25%, and saved $1.5M in 6 months with AI phone support. Here’s how you can do the same: Most brands still think hiring more is the solution. More calls → hire more reps → margins decrease. Levi’s did the opposite. They used AI phone

Two-thirds of companies in the US are already adopting conversational AI. - 23% of them have already implemented it. - 44% of them are planning to implement. In the near future, 95% of customer interactions in e-commerce are expected to involve conversational AI.

If you’re hiring phone support reps in 2025 for Ecommerce support, You’re not thinking about the future... Let’s be honest. Scaling a support team is difficult and expensive. And because of AI, there is no real good reason to hire more reps anymore. We looked at over 2,100

54% of customers (71% of Gen Z) do still prefer to call your Shopify store before making a purchase And if they can't reach you, they won't even reach the cart

Shopify brand owners: AI is better at handling support because it does not care. Here are the stats: Humans get tired, frustrated and they take things personally. AI does not. We looked at data from 2,100 Shopify stores using Ringly. Here’s what we found: Average response

In 2025, "where is my order?" was the most frequently asked e-commerce support question, accounting for approximately 18% of all inquiries So that means that simple "where's my order?" calls are costing you a big part of your support cost for your Shopify store Which in 2025,

We told a Shopify brand owner to fire 80% of his support team. He called us crazy, But then his margins doubled. A lot of brands we worked with treated support like a headcount problem. More tickets = hire more people... But for most of them, this was costing them a big chunk

If you don't believe in conversational AI in e-commerce, here's proof: When the company Levi Strauss implemented conversational AI, their human call volume dropped by 25%, and they saved $1.5M in 6 months of using AI phone support If the biggest brands are getting results, so

A Shopify brand with 2 reps and Ringly will do better than a team of 20. Here’s why we think that is true: Most support teams scale like this: More tickets → hire more people → profit margins disappear. Ringly flips that around. Ringly’s AI handles 60–80% of all incoming

AI voice agents are beating humans in 2025

The best support experience is the one that never happens. Support is usually the result of an error or bad communication. Here are 5 ways to prevent CX issues before they start If customers keep asking the same question, your site isn’t clear enough. Add better product info,

Most Shopify brands don’t die from competition. They die from complexity. It starts simple. One product. One app. One channel. Then you add more tools, more automations, more people — and everything feels “better.” Until it doesn’t. Because maybe you’re automating the wrong

Speed > Human touch Here’s why: We worked with over 2,000 Shopify brands and handled too many support calls to count, so I can tell you from first-hand experience: When customers call, they value speed way more than a human touch. There’s a reason why they chose to call

Your CX dashboard is lying to you. Here’s why: Most CX dashboards only show what customers say — not what they feel. Here’s what that means: Only 7% of customers leave a CSAT review. AI analyzes 100% of calls, automatically scoring tone, language, and whether the call was