How many banks do we need in the US? There is only one right answer to this question, and I'll give it to you here:

linkedin.com/feed/update/ur…

New #digitalbanking metrics report out from Cornerstone Advisors and ALKAMI

forbes.com/sites/ronshevl…

Stop Bragging About Your Company’s #NetPromoter Score

Inconsistencies in how the #NPS is measured renders it incomparable across companies. That doesn't stop the braggarts. Who do they think they're fooling?

forbes.com/sites/ronshevl…

If you want to know what's going on in #fintech , then Nigel Morris of QED Investors is the person you want to talk to.

So I did.

To hear the latest episode of the What's Going On In Banking podcast:

crnrstone.com/wgoib

podcasts.apple.com/us/podcast/wha…

open.spotify.com/show/0oEdGrG0r…

Big thanks to AmplifAI for naming me one of the top 50 Customer Service leaders for 2024

amplifai.com/blog/customer-…

#CX

Chase’s New Advertising Offering Is A Stroke Of Genius

JPMorgan Chase's new Media Solutions unit will enable the bank to get paid twice for purchases, and create an opportunity to get around interchange pricing limitations.

forbes.com/sites/ronshevl…

If you're going to ALKAMI's #AlkamiCoLab conference, come here Jim Marous 💯 and discuss (not debate) the hot topics in #banking and #fintech

I can always tell when someone didn't read the article. If Walt had read the article before commenting he would've seen that I wrote 'making a direct comparison [between Chime and banks] of number of customers [is] nearly impossible.'

I know you might not believe this, but Chime has more primary customers than Chase

forbes.com/sites/ronshevl…

I think I'm going to unsubscribe from Google Alerts

When everyone is looking left, ⁦Charles E. Potts⁩ is looking right. And that’s the first lesson to learn from the master.

How To Be(come) A Great Partner Bank In The BaaS Space

New research from Cornerstone Advisors and #BaaS provider Synctera helps points to banks’ growing interest in BaaS and the path forward for #banks and #fintechs .

forbes.com/sites/ronshevl…

I don’t see this product selling well.

The view from my hotel room this week. Grateful Dead Dead & Company #GratefulDead Sphere

Do Credit Card Shoppers Need A New Comparison Site?

With no evidence that consumers make poor credit card choices because of comparison sites, the CFPB shouldn't use taxpayer dollars to create its own comparison site.

forbes.com/sites/ronshevl…

Deadheads have know this for years. Grateful Dead David Lemieux

1️⃣ How is #AI driving #fraud ?
2️⃣ Does RTP = RTF (fraud)?
3️⃣ How can real-time AI reduce fraud?
4️⃣ How does AI fit into the tech stack?

I'll be leading a webinar panel with Effectiv and Ravi Sandepudi to address those ?s on Feb 29 at 1pm ET. To register:

us06web.zoom.us/webinar/regist…

Spot on analysis of the Cap One/Discover news

New #Fintech Snark Tank post:

Banks Need To Get On The Buy Now, Pay Later Bandwagon

forbes.com/sites/ronshevl…

#bnpl

Too much BNPL after too much PNBL (punch bowl), eh?