If you are truly committed to delivering the best user experience possible, then avoid an advertising-based business model at all costs. In other words, make your experience great enough users see the value in paying for it themselves. Make your users your primary customer.

Did you know today is CX Day! CX Day celebrates the professionals and companies that make great customer experiences happen. In honor of #CXDay, CXPA has some webinars you may find useful! buff.ly/2y4QHGe #CXDay2018 #CX

CX of the future should be designed like a Disney or Pixar movie, complete with character and story development, storyboarding, and integration into a thoughtful and methodical universe where the experience is consistent, integrated,… wilyglobal.com/5-useful-tips-… via @Wily Global

"The purpose of the 5 whys isn't to place blame, but rather to uncover the root cause of why something unexpected occurred." open.buffer.com/5-whys-process/

70% of customers say connected processes are very important to winning their business. New research on customer touch points from Salesforce: salesforce.com/research/custo…

In the words of Leonardo da Vinci, “Simplicity is the ultimate sophistication.” forbes.com/sites/stanphel…

Go from physical to digital. 📝💻 Transform your Post-it Notes into Trello cards—In one quick step. Post-it #Postitapp blog.trello.com/post-it-notes-…

High-fives all around 👏Follow these 5 strategies to creating a gratitude culture and giving thanks to your team #blessed blog.trello.com/give-thanks-to…

#askmewhy do you #run? 🌈❤️#running #nature #countryside #hoka @ San Giuliano Milanese instagram.com/p/B5xC7UmItQrx…

Prima di cacciare i runner con i droni, magari si potrebbe mappare la popolazione, isolare/curare gli asintomatici, dare mascherine a tutti i mammiferi, fare tamponi anche alle statue. Se sei così pignolo con il #Covid19, allora sì, puoi esserlo anche con uno che fa una corsetta.

A Pathway to Psychological Safety at GSK. I wrote some thoughts on our journey with #PsychologicalSafety and our attempts to improve our environment and our culture. We're not finished (and never will be), but I wanted to share. medium.com/gsktech/a-path…

"When departments and channels don’t talk and share customer data, the experience is fragmented and frustrating " | Silos Are For Farmers! by Annette Franz, CCXP cx-journey.com/2018/01/silos-… #CX #CustExp

#Amplifon has recently developed a new product experience, based on a branded product line, a strong relationship with the customer and a data-driven approach. This innovation aims to increasingly deliver highly personalized solutions to our customers.

“Any fool can know. The point is to understand.” ― Albert Einstein

Milano Digital Week • Lectio Magistralis di Cass R. Sunstein Come avviene il cambiamento milanodigitalweek.com/cass-sunstein

Draghi ha un foglio Excel al posto dell'anima, ma la cosa comporta anche dei vantaggi, tipo che non ha la delicatezza dei diplomatici. Lui somma le cose e ti dice il risultato, quindi Erdogan è un dittatore. Non rivedrete mai più un approccio di questo tipo, in politica.

Pre-save our new album with my last band QDL 🎼🎵"Monday Syndrome" on Spotify: distrokid.com/hyperfollow/qd… (powered by @distrokid)

#running #finaleligure #dawnlight #seaside #photorunner instagram.com/p/BdhNs5Mlf-6e…

#x4Europe #readytolearn!