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Statistics suggest that when customers complain, business owners and managers ought to get excited about it. The complaining customer represents a huge opportunity for more business.

Defeat isn’t bitter if you don’t swallow it.

It is never too late to be what you might have been.

The only place where success comes before work is in the dictionary.

Don’t take too much advice. Most people who have a lot of advice to give — with a few exceptions — generalize whatever they did. Don’t over-analyze everything. I myself have been guilty of over-thinking problems. Just build things and find out if they work.

You miss 100 percent of the shots you don't take.

When everything seems to be going against you, remember that the airplane takes off against the wind, not with it.

The successful warrior is the average man, with laser-like focus.