Mindset is everything

What is done is done. Look forward and build up.

Why are visual stories so powerful? Information gives us disparate facts. Knowledge shows how those facts are linked. Stories join the right facts together with the right knowledge to get results. VISUAL stories help us process that in < 1 sec, remember it, & act upon it.

It's rare to see people shut things down on purpose. Yet, that is exactly what @erik_flowers and I are doing. Practical Service Design is going away – soon! Watch our video to learn about our NEW BRAND 👇 practicalbydesign.co/last-chance-sa… #design #servicedesign #customerexperience #ux

Don't overthink your next project. Use A-B-Z Framework from Shaan Puri.

2/5 When we were creating the #iPhone- we were solving for a pain. You had to have a phone, #iPod, and computer with you if you wanted to do anything mobile. Pain = grabbing all that gear and taking with you Painkiller = iPhone Superpower = the display

Excited to be hanging with the pencil pirates tonight to go through some visual critiques! Remember the three Cs: - Is the message CLEAR - Is the COMPOSITION working - Is it CRAFTED appropriately

The power of cohort learning: in 10 mins in our visual critque session, #pencilpirates transformed Paolo Belcastro atomic visual from ok, to lightning fast to understand. Here’s the before & after 👇

Struggling to do that thing? Lower the stakes to increase the odds that you’ll do it. Instead of answering 50 emails, plan to answer one. Instead of going to the gym for 50 mins, just commit to going for 5. Instead of scheduling 30 tweets, just do one* * note to future Lau

Every writer should save these 2 screenshots on their desktop. Pixar's 22 rules of storytelling:

A rare find for my fellow movie nerds. This is Christopher Nolan’s hand drawn plot map for his film Inception.

Really nice example

Worthy Read: Mapping Your User’s Day with the User Clock Sketch by Ben Crothers (Ben Crothers 🫐) bit.ly/3AcEr7L #prodmgmt #ux #engineering

How do you measure a moment? This week on the Human Insight Podcast, harmonic design's Patrick Quattlebaum dives into how understanding moments are connected to one another can be an opportunity for organizations to deliver more value to their customers. bit.ly/3RrNeZ6

Better experiences don't elevate your product—they elevate your customer.

Best storytelling hack: create curiosity gaps. What will happen next? How will they overcome the problem? Omg will the cute dog survive until the end? Keep audiences guessing to keep them engaged.

What leading a team is all about!

Biggest challenge when visualising complex info? Not knowing the core thing to visualise. To get to ‘golden 10%’ cut from 100% to: - 80% that’s not filler (fancy connecting words) - 50% that’s not just e.gs - 30% that’s not repetition - 10% that’s golden

Harmonic designers visited Atlanta's Central Library alongside our apprentice Kaniya from Next Generation Men & Women for a service safari. We engaged with librarians, observed the sights and sounds, and checked out a book with the new library card! #ThisIsHarmonic #ServiceSafari