The CX and AI Umbrella: How Experience, Service, and Customer Success Align Every Customer-Facing Function CUSTOMERTHINK CORPORATION #customerexperience #customersuccess #servicesdelivery #CX customerthink.com/the-cx-and-ai-…

💡 What’s the real gold standard of CX today? It’s not Apple. Not Salesforce. Not Emirates or Four Seasons Hotels and Resorts. Originally featured on: eglobalis.com/built-to-serve… Medtronic Medtronic Diabetes Geoff Martha #CustomerExperience ' #CX , #CXLeadership , #MedTech

📘 Before CX Had a Name: How a 1993 Article and Book Launched the Personalization Revolution Don Peppers martharogers 🔗 Originally published at ECXO: ecxo.org/before-cx-had-… on LinkedIn: lnkd.in/d_PUZ2RJ #CustomerExperience , #Personalization , #CXStrategy , #CX ,

The AI Leap in Customer Experience: Are You Ready for What’s Next? #AI #CustomerExperience #AgenticAI #DigitalTransformation #FutureOfCX #PredictiveAnalytics #CXLeadership customerthink.com/cx-and-ai-from…

Before CX Had a Name: How a 1993 Article and Book Launched the Personalization Revolution" has been published. customerthink.com/before-cx-had-… #personalization #CX #customerexperience martharogers Don Peppers

Survival as a Service: The Experience Model That Saves Lives and Redefines CX Standards Original Article: eglobalis.com/survival-as-a-… #CustomerExperience , #MedTech #Innovation , #SurvivalAsAService , #HealthcareCX , #CXTransformation #cxo

🔎 Breaking the Walls: How Agentic AI Is Dismantling Silos in Global Enterprises Step by Step --Part I 👇 Read the full article: eglobalis.com/breaking-the-w… #AIdesign , #EnterpriseTransformation , #AILeadership , #CX , #innovation 🚀 #customerexperience

Survival as a Service: The Experience Model That Saves Lives and Redefines CX Standards customerthink.com/survival-as-a-… #cx #survival #healthycare #customerexperience

Why 74% of Enterprise CX AI Programs Fail — And How to Make Them Work eglobalis.com/why-74-of-ente… #cx #ai #artificialintellegence #aifailure

Who Moved My Customer? ecxo.org/who-moved-my-c… #CustomerExperience , #HumanExperience , #BehavioralScience , #CX , #Loyalty , #NudgeTheory , #CustomerRetention , #HabitDesign , #Leadership , #BusinessStrategy , #theH2Hexperiment #ecxo

Agentic AI is transforming enterprises by dismantling organizational silos through autonomous agents that unify data, automate cross-functional workflows, and enable real-time decision-making. customerthink.com/breaking-the-w… #cx #customerexperience #AI #artificialintelligence

Not one customer that I've ever interviewed has said they like waiting on hold, getting transferred & repeating their story. The support call should go so well that you train your customers to want to call you when they have a problem—because they know they can count on you.

🚀 AI isn’t just helping to break down silos—it’s quietly rewriting the way enterprises operate. 🌐 Also published on Eglobalis: eglobalis.com/beyond-the-sil… #AgenticAI #DigitalTransformation #CustomerExperience #EnterpriseAI #BreakingSilos #cx

Often, if a company's considered a customer service laggard, it's because of its leadership & management. One of the most imp. ways leaders can foster a customer-focused culture is by modeling the behavior—in other words, by treating employees how they want the customer treated.

Beyond the Silo Walls: How Agentic AI Redefines the Enterprise Operating Model - Part II" has been published as Customerthing Editor's Pick! customerthink.com/beyond-the-sil… #cx #silos #cx #CustomerExperience

Customerthink.com Editor Article: Why 74% of Enterprise CX AI Programs Fail — And How to Make Them Work customerthink.com/why-74-of-ente… #cx #customerexperience #AI