Thank you Claire Agutter and Dave Agutter for a very inspirational #siam conference today! #ServiceNorth

Managers need to go to gemba to observe real work to know if their team is actually making spaghetti... #LeanIT2017

5S implemented in 365 shops with great effect for both customers and employees #LeanIT2017

flexible rotating work responsibilities among shop assistants in 365 shops allow them to adjust efforts to actual customer pull #LeanIT2017

A direct line to gemba in a 365 shop in Barcelona. So cool!! #LeanIT2017

5S and kanban in the working in a 365 shop in Barcelona. #LeanIT2017 #gemba

Good times at #LeanIT2017 with Niels Loader and Mike Orzen

"You need to get back to everybody who submits improvement ideas. Or the stream of ideas will surely die..." Quote Pierre Masai #LeanIT2017

Had a great rime running a role-based lean incident game at #LeanIT2017 #leanitil

.Lean Politics FR Pierre Masai Reni Friis @bam_thomas @claire_jolimont @LeanITCoach Marie Pia Ignace Philippe Fenot Ben Linders stephane.wojewoda THANK YOU!

Thank you #leanIT2017 for a good conference. So much inspiration and sharing of knowledge!!

Girl-power at #leanit2017 🤓

finding the right "point of Solution" for the most volumous or demanding incidents, is key in #leanincidentmanagement #leanitil

Look for bottlenecks in #leanincidentmanagement to increase flow. Examples are: specific access rights and unshared knowledge #leanitil

Be careful not to only do #lean as project efforts... you need to embed the practice of lean in the daily work of both leaders and employees

Genshi genbutsu applied in IT means actual "on the floor problem management"! You have to go and see what is up! #leanitil

If you have KPIs for quick assignment of tickets/incidents - you may be ruining flow. No one works on 45 tickets at a time!! #leanitil

#Agile Service Management = Higher Value, Greater Speed & Lower Cost - Join me for a webinar on March 30th bit.ly/2oe9pok #ITSM

Did you know that the different types of tasks that for instance a server team need to handle can be viewed as "product families"? #leanitil

Stressed out employees is what you get when you don't think about balancing when implementing lean... #leanitil #LeanIT