97% of projects are delayed due to one or more governance restraints! – Matt Evans, Salesforce #PSSummit18 #professionalservices #TSIAWebinar

"Always design a thing by considering it in its next larger context – a chair in a room, a room in a house, a house in an environment, an environment in a city plan" - Eliel Saarinen Which means you need to research the next larger context and not just 'your' thing.

Lunes de ley de Murphy.

❤️ Like if you're attending Dreamforce 🔁 Retweet if you'll be following from Twitter 🔖 Bookmark this link to stay on top of the #DF19 conversation all week long ➡️ sforce.co/2CWvmBv

Join @benioff ✨LIVE ✨as the future takes center stage at #DF19 x.com/i/events/11768…

Impressed! Dreamforce #DF19 #CustomerExperience

I'll straight up use a day planner for shit I'm doin' at night 'cause I'm a loose cannon and whatnot.

The experience is the product. #CustomerExperience

did you update your footer year?

i've recently become obsessed with all the insane corporate ways we say normal things to each other. "I’m a little confused" is by far my favorite - it's absolute rage masked as a professional pleasantry. what are some of your best/most insufferable work gibberish phrases?

delia paunescu Maybe not insufferable but I absolutely love how “per my last email” is code for “do you even know how to f’ing read?”

delia paunescu 'In the future, please correspond directly with (..) on this issue' = Do not, I repeat, do not message me about this bullsh*t again. No, seriously, do not CC, BCC or look this way again. I'm not playing. 😑

wtf is a jira ticket

😂😂😂

Life goal: Salir a dar una conferencia a cientos de personas con un sombrero así. PS: Happy employees = happy customers = happy stakeholders by Southwest Airlines) #CX Southwest Airlines ✈️

Cómo cuando el coronavirus llega hasta el arquetipo de tus mapas de empatía. #cx

Te presentamos los Best Places to Work For IT 2020, un ranking en donde el objetivo es reconocer a las 10 mejores empresas para trabajar como profesional de Tecnologías de la Información. bit.ly/best-places-to… Da clic en el enlace para conocer más a detalle a los ganadores.

Not sure who needs this right now, but you are wonderful and you are loved and you are the only you in this entire world and whatnot.