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Chicago is phasing out Favorite Healthcare Staffing after paying the agency $342 million to oversee its shelter system. Records show that Favorite had a poor track record of resolving complaints, reports Emeline Posner, in this collaboration with Borderless Magazine borderlessmag.org/2024/11/19/chi…

As complaints against staff poured in, the city passed off much of the work of overseeing the shelter system to Favorite contractors, according to a review of hundreds of pages of public records, including contracts, invoices and emails. Emeline Posner reports borderlessmag.org/2024/11/19/chi…

Six migrant families shared their journey from Central and South America to start a new life in Chicago. By Jonathan Torres and Martha Contreras borderlessmag.org/2024/11/19/lea…

“Favorite just failed as a company to its client and to its staff,” one contractor said. “Many good staff left that really wanted to make a difference, but they were pushed out.” Read our investigation with Borderless Magazine borderlessmag.org/2024/11/19/chi…

Dozens of residents and staff expressed disappointment with city oversight of the shelter system, describing it as a “toxic” and “hostile” environment, where attempts to report misconduct led to retaliation. borderlessmag.org/2024/11/19/chi…

More than 50,000 migrants, mostly from Central and South America, have arrived in Chicago on buses and planes over the last two years. Here are some of their stories. borderlessmag.org/2024/11/19/lea…

“Their needs are met as far as shelter and food, but we really don’t help them,” said a former shelter contractor. “We really don’t. We try our best, but like, there’s nothing we can do for them.” borderlessmag.org/2024/11/19/chi…

The city’s reliance on Favorite Healthcare to staff migrant shelters has come at a high cost. Since September 2022, more than $3 of every $5 spent on migrant care — roughly $342 million — has gone to Favorite. borderlessmag.org/2024/11/19/chi…

“I was already filled with adrenaline,” Jorge Ibata said about arriving at the U.S. border. “I felt happy in the world.” borderlessmag.org/2024/11/19/lea…