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Great salespeople connect with their clients through emotion, brand story-telling, and thought-leadership s.hbr.org/2bDwxvq

How 1% performance improvements led to Olympic Gold: an interview with the head of British Cycling s.hbr.org/2bw04nb

#cx in #emergingmarket Forrester Qaalfa Dibeehi takes the #CEMAfrica stage

Myths about customer experience: it is a luxury; price is king and it is just a tech issue - Qaalfa Dibeehi of Forrestet #CEMAfrica fin__24

In #emergingmarkets #cx is up and coming #CEMAfrica Forrester Qaalfa Dibeehi we do stuff through a filter #customer

The skill of storytelling is fundamental in getting #cx right #CEMAfrica #cem Forrester Qaalfa Dibeehi

Building long-term customer loyalty is more important than predicting your customer’s next buy. s.hbr.org/2b1Xs01

.Qaalfa Dibeehi Forrester #CEMAfrica x.com/chantelbot/sta…

Best speaker for me at #CEMAfrica has been Qaalfa Dibeehi - clearly not just a job. Great breakout session too. Real examples. #cx

#CEMAfrica: The value of CX in emerging markets with Forrester | bizcom.to/1/37az Leigh Kelly Andrews via Marketing & Media SA Qaalfa Dibeehi

Sr. Consultant (digital/ CX) job opening at Forrester in London ow.ly/A95f307YKYv

Sr. Consultant (digital/ CX) job opening at Forrester based in London

Coke organizing for growth oriented experience over marketing messages. ow.ly/LHGS30bilR2

Coke organizing for growth oriented experience over marketing messages. ow.ly/LHGS30bilR2

How statistics lost their power – and why we should fear what comes next ow.ly/XLT630bilY6

The science behind why it's so hot inside the London Tube tunnels on.forbes.com/60138WQD7

Helping you avoid the "What's that?" Jeremiah Owyang's Guide to Innovation and Design Methods. buff.ly/2sVwrFO