Catch PV Kannan live on Cheddar TV tomorrow at 2:20PM ET. He’ll be discussing #AgeOfIntent, his new book available now for pre-order! ow.ly/3hUL50ubF1Q

Thank you Ben Brausen for the great review of "the Age of Intent!" benbrausen.com/business/book-…

"If excellent customer service and team effectiveness are drivers for your business, The Age of Intent offers incredible insight." - Erik Carlson, CEO of DISH

In this article from Harvard Business Review, Josh Bernoff and I analyze the factors that lead to successful implementations. More detail in my new book #AgeOfIntent, available now for pre-order ow.ly/3hUL50ubF1Q

Today I had the opportunity to do this interview with Cheddar from the floor of the New York Stock Exchange: pbynd.cc/mz5gw #AgeOfIntent #Chatbots

I helped write a book about artificial intelligence with PV Kannan . I think it's one of the most important things I ever contributed to. Check out "The Age of Intent" amazon.com/Age-Intent-Art…

Why are so many brands spending billions to improve #customerservice and still falling short? Join us at #CXNYC2019 to hear PV Kannan explain this billion-dollar mystery. Register here. ow.ly/s90Q50umAiG

Read my article in Barron's, based on my new book "The Age of Intent." #AI #chatbots #CX #AgeOfIntent pbynd.cc/vx3g6

Book launch celebrations at 247.ai Philippines

Highlight: CEO and author PV Kannan on companies using AI for efficiency: "What do consumers want? They really want to go to one place — maybe it's the web or the app — quickly ask something, and get it done. ... That's how customer service should work." Full interview:

I recently spoke at the Forrester #CXNYC conference about "The Billion Dollar Mystery" of customer experience. Watch it here: pbynd.cc/r3u3e #CX #AgeOfIntent

In this article in MarketWatch I explore why you're not using Facebook Messenger or Amazon Alexa for customer service: pbynd.cc/w969w #CX #AI #AgeOfIntent

Check out our #DataTalk #podcast with PV Kannan about about using A.I. to deliver superior customer service 🖱👉 bit.ly/2RM0Cd7 #AI #CX #AgeOfIntent

Review of my book by ⁦FORTUNE⁩ fortune.com/2019/08/10/the…

My recent article on Forbes - Four Steps To Improve Your Company's Customer Service Channels via @forbes forbes.com/sites/forbessa…

It was great being on #ChangeWave with Jaden from Treehouse | Learn to code with us!! Check it out: trhou.se/CW-PVKannan

You cannot argue with a New Yorker! nytimes.com/2020/08/24/opi…

'... virtual agents signal a shift for customer experience.' Josh Bernoff and PV Kannan look at how #automation can improve #customerservice sloanreview.mit.edu/article/the-fu… #CX #chatbots

The world loses a genuine pioneer and It is a sad day. RIP Tony!

Honored to be in the list