We’re working hard to keep you connected, and helping you with your problems and questions as best we can during these unprecedented times.

We’d like to ask you to help us to prioritise customers who need the most urgent help by not repeating questions unless your situation has changed.

Please be reassured we’ve seen your messages and we’ll get back in touch with you as soon as we can.

We're working to do all we can at Plusnet to help our customers and keep our people safe. Our CEO Marc Allera explains how we're looking after our brilliant colleagues in our contact centres – and why they're so important in keeping us all connected – here:

The safety of our people is our number one priority, as they are key to keeping us all connected during the Coronavirus outbreak. To protect their health and well-being we'll be changing our contact centre opening hours to 9am – 6pm, to help maintain our service to you.

We know this will mean the time waiting to speak to us may be a little longer than usual, but there are lots of ways customers can help themselves via our Member Centre and our Plusnet Community.

We’re doing all we can to help you during COVID-19, so it might take longer than usual to get in touch with us. In the meantime, our help and support guides might be able to give you helping hand. Check them out here: plus.net/help/

We’re doing all we can to keep you connected. For more help, click here: tinyurl.com/y2wyqbls

We know people are relying on their landlines more than ever to stay connected to friends and family. See our guide on the most common phone issues and how to fix them here: tinyurl.com/wvdyxhw

Where you place your broadband router can affect your connection while you’re working from home. Find out where’s best for your router here: tinyurl.com/vxxktjr

‘My Account’ is a great place to keep track of your services online. Log in to view bills, update personal information and much more: tinyurl.com/vg6qqw5

Following severe storms and flooding in Edinburgh last night, engineers are working to restore broadband to affected customers as soon as possible. We expect service to be restored later today. Phone and mobile services are not impacted. We’re sorry for any inconvenience.

It's important to stay connected and get the most out of your broadband. Check out our short guide with tips to improve your Wi-Fi: wrap.co/wraps/7f6656db…

Apologies for the inconvenience, we were aware of issues impacting a small number of our customers earlier today. This should now be resolved and broadband service restored, if you are seeing any further issues please reboot your router in the first instance.