🔥The 9th Round of Easy Loan, Earn $40 Reward is in progress❗️ ⏰ Promotion Period: January 15th - Feburary 15th, 2025 👉 Register now and check more details at gate.io/campaigns/358

🤖 AI Slash Commands directly in Plain threads 🤖 You can now use AI Slash Commands directly in threads to draft and edit replies faster. Just type / followed by an instruction and AI will help you draft or edit a message. plain.com/changelog/ai-s…

Many B2B companies use Slack for supporting customers because it feels so personal. It works great in early days, but quickly starts to break as soon as your company and customer base scale. That’s why we built Plain - a support platform that makes offering high-quality

London friends: we're hosting a housewarming party at our new office on Thursday May 22nd. Join our team, alongside fellow founders, operators, and builders working across the SaaS and AI ecosystem in London. Spaces are limited, so register early to secure your spot.

🚀 We’re hiring: Growth Marketer (SF) – $10,001 Referral Bonus! 📈 It’s an exciting time to join – some of the world’s fastest growing companies are choosing Plain to power their support. 🔍 We're looking for someone who’s built growth engines from the ground up and

You can now link Plain threads to closed incidents in Incident.io – making post-incident workflows smoother. We shipped a few handy fixes too! Check out our Changelog for this week: plain.com/changelog/inci…

We're proud to power support at Mergify ⚡ Here’s what Julien Danjou , CEO at Mergify, had to say about using Plain: 💬 “Since moving our support into Plain, the Mergify team can jump on customer questions right from Slack and resolve them in minutes instead of hours.

We are making every part of Plain faster with AI – even the details. AI slash commands is one of my favorite recent releases on that front. Slash commands have full context on the issue you're working on and save a ton of time. You no longer have to write, but just think about

We're going to need a bigger office... Big plans coming out of our London offsite this week 👀🔥

📊 You can now download CSVs for all key reports in Plain – including Teams, Labels, Channels & more. Perfect for deeper analysis, sharing, & external reporting. Plus: ⚙️ Smarter workflow rules 💬 Improved suggested responses 🐞 Bug fixes Full details in today's changelog:

High-growth teams always have a reason to delay switching support tools. But waiting just adds to the chaos. We unpack what’s really holding teams back from moving, including how and why companies like Buildkite and Tinybird made the leap to Plain. plain.com/blog/switching…

📈 The team at Granola 100x-ed their users in just a few months. That kind of growth is exciting – but it can break even the most resourceful teams, especially when support is scattered across shared inboxes and Slack threads. So when Granola launched publicly and

We’re heads-down building our new Help Center (👀 sign up for launch alerts at support.site), so this week we've got a shorter than usual changelog with some thoughtful quality-of-life improvements. This week’s update includes better visibility into what channel your