Adam Chappell
@packetsource
Packet network technology enthusiast: Internet, security, BGP, automation/programmability. GTT AS3257. Ham M0IPX, OK8CHP. 8-bit ZX fan. Author, blogger, writer.
ID: 214019099
http://blog.packetsource.net/ 10-11-2010 10:55:07
414 Tweet
381 Followers
668 Following
I wonder just how many of us owe the curse and blessing of a career in computer technology thanks to the insight, forethought and patience of loving parents? Only hoping that I can guide my children in the same way. May your Babbage rest in peace, Aaron! Aaron A. Glenn
Flew with the family on British Airways BA856 back to Prague this evening and was given a great reminder of how the human touch can so positively benefit customer service. Tracey, Gail and team made us feel welcome and special and are an asset to the airline
Nice Christmas trip home to visit family brought to an abrupt end when British Airways lost luggage LHR-PRG and I am reminded of the continuing fascination with no-contact customer services that big business still seems to have. Exception time is absolutely when you win and