Oru Mohiuddin (@orum65397126) 's Twitter Profile
Oru Mohiuddin

@orum65397126

Research Director, Unified Communications and Collaboration and Contact Center

ID: 1047880740590051328

calendar_today04-10-2018 16:06:52

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Oru Mohiuddin (@orum65397126) 's Twitter Profile Photo

Yet another excellent inspiring presentation from Barak Eilam discussing challenges and opportunities the changing world presents and how NiCE is well placed to take advantage with all its assets. The best part was his vision, practical approach and a gr8 sense of humour

Yet another excellent inspiring presentation from <a href="/BarakEilam/">Barak Eilam</a> discussing challenges and opportunities the changing world presents and how <a href="/NICELtd/">NiCE</a> is well placed to take advantage with all its assets. The best part was his vision, practical approach and a gr8 sense of humour
Oru Mohiuddin (@orum65397126) 's Twitter Profile Photo

Great demo from Kevin on NiCE Co-pilot. It does work (in real time) combining multiple sources/processes sparing the need for agents to compose messages, navigate through different sources for knowledge and answers Really drives #EX #EmployeeExperience in #contactcenters.

Great demo from Kevin on <a href="/NICELtd/">NiCE</a> Co-pilot. It does work (in real time) combining multiple sources/processes sparing the need for agents to compose messages, navigate through different sources for knowledge and answers  Really drives #EX #EmployeeExperience in #contactcenters.
Oru Mohiuddin (@orum65397126) 's Twitter Profile Photo

Alan Masarek keynote speech focused on Innovation without disruption. #CX needs innovation which Avaya can support at customers' own pace a desired outcome. 'Onesize does nit fit all. #JOURNEYswithAvaya

Alan Masarek keynote speech  focused on Innovation without disruption. #CX needs innovation which <a href="/Avaya/">Avaya</a> can support at customers' own pace a desired outcome.  'Onesize does nit fit all. #JOURNEYswithAvaya
Oru Mohiuddin (@orum65397126) 's Twitter Profile Photo

Demo of Avaya's latest #AI innovation- sentiment analysis for agents using voice and video. Part of both CC and WFM. #JOURNEYSwithAvaya

Demo of Avaya's latest #AI innovation- sentiment analysis for agents using voice and video. Part of both CC and WFM. #JOURNEYSwithAvaya
Oru Mohiuddin (@orum65397126) 's Twitter Profile Photo

Highlight today was meeting Alan Masarek, CEO, in person for the first time. Am a fan of his candid approach. He answered our questions in depth and with full honesty as expected but he is much taller than what I thought! With the great Avaya team - Chris and Anna. Graham Fruin IDC

Highlight today was meeting Alan Masarek, CEO, in person for the first time. Am a fan of his candid approach. He answered our questions in depth and with full honesty as expected but he is much taller than what I thought! 
 With the great Avaya team - Chris and Anna. <a href="/gfruinidc/">Graham Fruin IDC</a>
Oru Mohiuddin (@orum65397126) 's Twitter Profile Photo

My blog on IDC.Com on making #AI a success in #UCC and #Contactcentre. Takes a deep dive into challenges businesses face to help understand how to drive adoption and overall traction. blog-idceurope.com/leveraging-ai-…

Oru Mohiuddin (@orum65397126) 's Twitter Profile Photo

#GenAI is transforming #Contactcentres but do you know what implications it will have on human resources? Are you ready for the future? If you are curious please join me at #InteractionsIntl2024. Looking forward to seeing you. #CXAIMastered #CustomerExperience

#GenAI is transforming #Contactcentres but do you know what implications it will have on human resources? Are you ready for the future? If you are curious please join me at #InteractionsIntl2024. Looking forward to seeing you. #CXAIMastered #CustomerExperience
Oru Mohiuddin (@orum65397126) 's Twitter Profile Photo

My top 5 #UCC and #Contactcenter predictions for Europe in 2025. The region will become more dynamic, but go-to-market based on localised initiatives and customer trust are very important for success. blog-idceurope.com/top-5-predicti…

Oru Mohiuddin (@orum65397126) 's Twitter Profile Photo

Here are my top 5 #UC&C and #CC/#contactcenter predictions for Europe in 2025. It is very important to get go-to-market right based on localized effort. #CCaaS #UCaaS, #GenAI blog-idceurope.com/top-5-predicti…