With some of my favourite people in the industry. NICE Analyst Summit, Peru. Blair Pleasant

How relevant Barak Eilam . Love it

Yet another excellent inspiring presentation from Barak Eilam discussing challenges and opportunities the changing world presents and how NiCE is well placed to take advantage with all its assets. The best part was his vision, practical approach and a gr8 sense of humour

A very insightful and compelling presentation from Barry Cooper showing exactly how and why NiCE is winning.

Great demo from Kevin on NiCE Co-pilot. It does work (in real time) combining multiple sources/processes sparing the need for agents to compose messages, navigate through different sources for knowledge and answers Really drives #EX #EmployeeExperience in #contactcenters.

Making new friends at the NiCE analyst summit in Peru

On our way to Machu Picchu. A priceless experience NiCE

Why #AI will not fully replace human agents. A great visual from Thomas John presentation Britainnic Convergence Summit.

A comprehensive list of what #AI can do in #Contactcentre . From Chris Angus 8x8 at Britannic Convergence Summit.

#JOURNEYswithavaya Avaya event in London for an immersive experience at Frameless

Alan Masarek on stage to talk about Avaya vision. #JOURNEYSwithAvaya

Alan Masarek keynote speech focused on Innovation without disruption. #CX needs innovation which Avaya can support at customers' own pace a desired outcome. 'Onesize does nit fit all. #JOURNEYswithAvaya

Demo of Avaya's latest #AI innovation- sentiment analysis for agents using voice and video. Part of both CC and WFM. #JOURNEYSwithAvaya

Demo 2 - #GenAI on analytics for next best actions. #JOURNEYSwithAvaya

'Avaya is back, have great products and innovation'c says Omar Javaid, CPO, Avaya. #JOURNEYSwithAvaya

Highlight today was meeting Alan Masarek, CEO, in person for the first time. Am a fan of his candid approach. He answered our questions in depth and with full honesty as expected but he is much taller than what I thought! With the great Avaya team - Chris and Anna. Graham Fruin IDC

My blog on IDC.Com on making #AI a success in #UCC and #Contactcentre. Takes a deep dive into challenges businesses face to help understand how to drive adoption and overall traction. blog-idceurope.com/leveraging-ai-…

#GenAI is transforming #Contactcentres but do you know what implications it will have on human resources? Are you ready for the future? If you are curious please join me at #InteractionsIntl2024. Looking forward to seeing you. #CXAIMastered #CustomerExperience

My top 5 #UCC and #Contactcenter predictions for Europe in 2025. The region will become more dynamic, but go-to-market based on localised initiatives and customer trust are very important for success. blog-idceurope.com/top-5-predicti…

Here are my top 5 #UC&C and #CC/#contactcenter predictions for Europe in 2025. It is very important to get go-to-market right based on localized effort. #CCaaS #UCaaS, #GenAI blog-idceurope.com/top-5-predicti…