Optus Help (@optus_help) 's Twitter Profile
Optus Help

@optus_help

We are the @Optus customer service team. Available 24/7, 365 days a year.

Privacy Policy: optus.com.au/about/legal/pr…

ID: 1598443108068298753

calendar_today01-12-2022 22:25:22

7,7K Tweet

2,2K Followers

11 Following

Optus Help (@optus_help) 's Twitter Profile Photo

Need help setting up or checking the configuration of your email application to work with OptusNet email? πŸ’» Check out our helpful guide here β†’yesopt.us/emailapps Need a hand? Speak with our team by sending us a message today.

Need help setting up or checking the configuration of your email application to work with OptusNet email? πŸ’» 

Check out our helpful guide here β†’yesopt.us/emailapps 

Need a hand? Speak with our team by sending us a message today.
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Binged all of Netflix? You can swap out or cancel subscriptions in a few clicks via Optus SubHub here β†’ subhub.optus.com.au. Need help getting started? Don't wait, send us a message.

Binged all of Netflix? You can swap out or cancel subscriptions in a few clicks via Optus SubHub here β†’ subhub.optus.com.au.
Need help getting started? Don't wait, send us a message.
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Optus prioritises your online security with Multi-Factor Authentication (MFA) to confirm your identity. Here's how it works: 1️⃣ My Optus App: If eligible, set up MFA using biometrics in the app. 2️⃣ One-Time Code: Alternatively, we'll send a code to your registered mobile or

Optus prioritises your online security with Multi-Factor Authentication (MFA) to confirm your identity. Here's how it works: 

1️⃣ My Optus App: If eligible, set up MFA using biometrics in the app. 

2️⃣ One-Time Code: Alternatively, we'll send a code to your registered mobile or
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Dive into our interactive network coverage maps to explore our 5G and 4G coverage in cities, regional areas and towns. See where Optus works best for you. Discover more now→ optus.com.au/coverage Questions? Send them through to us, we're here to help.

Dive into our interactive network coverage maps to explore our 5G and 4G coverage in cities, regional areas and towns. 

See where Optus works best for you. Discover more now→ optus.com.au/coverage

Questions? Send them through to us, we're here to help.
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Getting a new device? πŸ“± We've got you covered with over 200 device guides and visual walkthroughs. Find your visual walkthrough here β†’ devicehelp.optus.com.au

Getting a new device? πŸ“± 

We've got you covered with over 200 device guides and visual walkthroughs. 

Find your visual walkthrough here β†’ devicehelp.optus.com.au
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Looking to optimise your viewing experience during live matches on Optus Sport, or need some help? Get started with our Support Hub here β†’ yesopt.us/ossupporthub

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Streamline your experience with Automatic Payments by following these easy steps β†’ help.optus.com.au/47enPtn My Optus app πŸ“² Payment ➑️ + Add new card πŸ’³ Add details, tap Set up βœ”οΈ Tap Got it βœ… No more manual stress

Streamline your experience with Automatic Payments by following these easy steps β†’ help.optus.com.au/47enPtn

My Optus app πŸ“²
Payment ➑️ + Add new card πŸ’³
Add details, tap Set up βœ”οΈ
Tap Got it βœ…

No more manual stress
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🌟 Dive into Seamless Payments with Optus 🌟 Your payment game, simplified with Automatic payments πŸ’Ό πŸ“² Set up or manage your preferred card in My Optus app or My Account πŸ’³ Find more information here β†’ help.optus.com.au/41Zr2fB

🌟 Dive into Seamless Payments with Optus 🌟

Your payment game, simplified with Automatic payments πŸ’Ό

πŸ“² Set up or manage your preferred card in My Optus app or My Account πŸ’³

Find more information here β†’ help.optus.com.au/41Zr2fB
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🌐 Stay informed with Optus Network Status 🌐 Check out our Network Status page here β†’ optus.com.au/living-network… to stay in the loop on: ✨ Planned upgrades πŸ”§ Maintenance updates 🚫 Outages alerts πŸŒͺ Unexpected events Stay informed, stay connected πŸ’»πŸ“±

🌐 Stay informed with Optus Network Status 🌐

Check out our Network Status page here β†’ optus.com.au/living-network… to stay in the loop on:

✨ Planned upgrades
πŸ”§ Maintenance updates
🚫 Outages alerts
πŸŒͺ Unexpected events

Stay informed, stay connected πŸ’»πŸ“±
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Discover the future of connectivity with an Optus eSIM, your digital key to connect to the Optus network πŸ“± Enjoy the flexibility of having two numbers on the same phone – one for work and one for personal use – simply by using an eSIM and a physical SIM. Head here for more

Discover the future of connectivity with an Optus eSIM, your digital key to connect to the Optus network πŸ“±

Enjoy the flexibility of having two numbers on the same phone – one for work and one for personal use – simply by using an eSIM and a physical SIM.

Head here for more
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The Optus Home Mover experience makes moving your Optus nbn simple and easy. Book your move online. 🏠 Set your move-in date and get connected fast with a 4G SIM built-in your Optus Ultra WiFi modem. Start your move via My Optus app or visit β†’ help.optus.com.au/3TCJIy4

The Optus Home Mover experience makes moving your Optus nbn simple and easy. Book your move online. 🏠

Set your move-in date and get connected fast with a 4G SIM built-in your Optus Ultra WiFi modem.

Start your move via My Optus app or visit β†’ help.optus.com.au/3TCJIy4
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We all need a little help from time to time, and if you're an Optus account holder, you can nominate a Third Party Authority to give someone else permission to enquire about your account and make certain changes πŸ‘₯ To get started, take a look at our information page here β†’

We all need a little help from time to time, and if you're an Optus account holder, you can nominate a Third Party Authority to give someone else permission to enquire about your account and make certain changes πŸ‘₯

To get started, take a look at our information page here β†’
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Optus ScamWise is seamlessly integrated into My Optus app to help you stay one step ahead of scammers. Here's what ScamWise has in store for you: 1. Stay Informed: πŸ“Š Check My Optus app to see the number of scam SMS' and calls blocked weekly. 🚫 Be reassured that Optus is

Optus ScamWise is seamlessly integrated into My Optus app to help you stay one step ahead of scammers. Here's what ScamWise has in store for you:

1. Stay Informed:
πŸ“Š Check My Optus app to see the number of scam SMS' and calls blocked weekly.
🚫 Be reassured that Optus is
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πŸ“± Make the switch to Optus seamless! Ready to bring your number to Optus? Follow these steps for a smooth transition: 1️⃣Confirm you're the account holder with your current provider. 2️⃣Ensure your number is active and accessible. 3️⃣Check for any termination fees with your

πŸ“± Make the switch to Optus seamless!

Ready to bring your number to Optus? Follow these steps for a smooth transition:

1️⃣Confirm you're the account holder with your current provider.
2️⃣Ensure your number is active and accessible.
3️⃣Check for any termination fees with your
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πŸš€ Elevate Your Connection with Optus Ultra WiFi 5G Ready to experience top-notch home internet? 🏑 Set up your Optus Ultra WiFi 5G modem hassle-free by following these simple steps: 1️⃣Unbox your modem, insert the nano SIM, and power it up 2️⃣Connect to the Optus network

πŸš€ Elevate Your Connection with Optus Ultra WiFi 5G

Ready to experience top-notch home internet? 🏑 Set up your Optus Ultra WiFi 5G
modem hassle-free by following these simple steps:

1️⃣Unbox your modem, insert the nano SIM, and power it up
2️⃣Connect to the Optus network
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🌐 Boost Your 5G Experience: Tips for Signal Optimisation 🌐 Is your screen showing a weak 5G signal or stuck on 4G? πŸ“²πŸ“Ά Here's how to enhance it: 1️⃣Adjust your modem's location for enhanced coverage 2️⃣Tap into the 5G Setup in My Optus app to locate the nearest tower

🌐 Boost Your 5G Experience: Tips for Signal Optimisation 🌐

Is your screen showing a weak 5G signal or stuck on 4G? πŸ“²πŸ“Ά Here's how to enhance
it:

1️⃣Adjust your modem's location for enhanced coverage
2️⃣Tap into the 5G Setup in My Optus app to locate the nearest tower
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Optimise Your Connection: Modem Positioning Tips Make the most out of your internet experience with these modem placement hacks: 1️⃣Position your modem: ● 1–1.5m off the ground ● Away from large electronic devices (TVs & speakers) ● Somewhere easily accessible ● In a

Optimise Your Connection: Modem Positioning Tips

Make the most out of your internet experience with these modem placement hacks:

1️⃣Position your modem:
● 1–1.5m off the ground
● Away from large electronic devices (TVs & speakers)
● Somewhere easily accessible
● In a
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Take command of your connection and stay in the driver's seat with My Optus appβ€”a powerful self-serve tool for managing your Optus account anytime, anywhere πŸš€ πŸ” What you can do: πŸ’Έ Make payments effortlessly πŸ”„ Set up direct debit payments πŸ“„ Choose how you receive invoices

Take command of your connection and stay in the driver's seat with My Optus appβ€”a powerful self-serve tool for managing your Optus account anytime, anywhere πŸš€

πŸ” What you can do:

πŸ’Έ Make payments effortlessly
πŸ”„ Set up direct debit payments
πŸ“„ Choose how you receive invoices
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πŸ“² Simplify Your Recharge Payments πŸ“² Recharge your Prepaid plan automatically on your regular recharge cycle, or when your balance is running low πŸ”„ Learn more about AutoRecharge here β†’ help.optus.com.au/3W7alhb

πŸ“² Simplify Your Recharge Payments πŸ“²

Recharge your Prepaid plan automatically on your regular recharge cycle, or when your balance is running low πŸ”„

Learn more about AutoRecharge here β†’ help.optus.com.au/3W7alhb