🔖Toolkit for student representative bodies This toolkit is designed to help you and your students' union, association or guild understand our process and help students who use our Scheme. oiahe.org.uk/student-advise…

Our Statements can help providers to see their own record in handling complaints and appeals in a wider context and we encourage leaders and governing bodies to consider their provider’s Statement. They can also be helpful to student representative bodies. statements.oiahe.org.uk

✅Good Practice Framework: Bias and the perception of bias Guidance on how providers have a duty to act fairly and that decision-making should be unbiased and should be seen to be unbiased oiahe.org.uk/resources-and-…

As an ombuds scheme our case-handling processes and our work to share learning from complaints is generally informal. But we do have some more formal requirements that are set out in our Rules. Learn more oiahe.org.uk/providers/comp…

📘Handling complaints and academic appeals This first and main section of the Good Practice Framework is a guide to handling complaints and academic appeals in higher education in England and Wales. oiahe.org.uk/resources-and-…

Are you new to student representation, or a newly elected sabbatical officer? Register for our FREE upcoming Level 1 webinar learning about our complaint scheme, our remit, and our resources. Register your interest oiahe.org.uk/about-us/shari…

Are you skilled in administration and want to provide excellent customer service? Or do you have knowledge of HE and are looking to develop your career in a professional and supportive environment? If so we would love to hear from you. Apply online app.beapplied.com/apply/uvpavxvm…

We have today published a casework note and some case summaries of complaints relating to artificial intelligence (AI) and academic misconduct. Read more oiahe.org.uk/resources-and-…

We have today, in collaboration with SUMS, published the findings of a cross-sector study examining how HE providers navigate challenging financial circumstances, specifically market exit. Learn more and read the report oiahe.org.uk/resources-and-…

Our Head of Public Policy, Charlotte Corrish has written for Wonkhe introducing our new report developed in partnership with SUMS consulting on the impact of provider closure on students. wonkhe.com/blogs/student-…

We have sent out our July edition of our e-newsletter. In this version: 🔍Casework note and case summaries on complaints related to AI and academic misconduct 🗨️Upcoming outreach 👋Recruitment Read and sign-up to the mailing list oiahe.org.uk/resources-and-…

“It’s vital that we all understand that student protection isn’t just a compliance issue - it has a very direct impact on the experiences of students in higher education, and we must all be ready.” Read our report oiahe.org.uk/resources-and-…

We are hiring - Governance Officer The applicant will have a strong governance or administrative background in a professional setting and be able to deal with complex organisational duties as well as more routine administrative tasks Learn more and apply app.beapplied.com/apply/ot9mdafh…

Our 'Introduction to the OIA and our resources' is a FREE level 1 webinar aimed at anyone working with students or in students' unions who would like to know more about who we are, what we do, and how we do it. 📅Tuesday 14 October Register your interest oiahe.org.uk/about-us/shari…

If you have experience in responding to or supporting students through processes that have required a student to produce evidence about their personal circumstances and would be willing to share any themes, trends or developments, join us for a discussion. oiahe.org.uk/about-us/shari…

Are you skilled in complaint handling & providing excellent customer service? Or do you have knowledge of higher education and are looking to develop your career in a professional & supportive environment? If so we would like to hear from you. Apply now app.beapplied.com/apply/irtwegtd…

The Governance Officer will provide efficient, proactive and values led governance support to ensure that all governance work is achieved within set time scales. Closing date for applications is Sunday 24 August at 11.45pm Learn more and apply app.beapplied.com/apply/ot9mdafh…

Please note that our office will be closed on Bank Holiday Monday (25 August). Normal hours will resume on Tuesday 26 August. oiahe.org.uk/contact-us/

Our 'closure of course, campus or provider' section on our website includes all of our guidance, notes, FAQs and learning on this subject area. It also includes our latest report with SUMS on 'Managing the impact of higher education provider closure'. oiahe.org.uk/resources-and-…

If you are a new sabbatical officer joining your students union, association or guild this academic year, check out our quick guide to the OIA to learn more about who we are and what we do. oiahe.org.uk/student-advise…