Great talk by Stan McChrystal at the Commonwealth Club World Affairs of California in San Francisco today, moderated by Adam Lashinsky! #Leadership is better judged as effective or not, as opposed to good vs. bad. #LeadersMythReality

You need rock-solid NPS benchmarks if you want to prioritize investments in the episodes of your customer journey. Now there's a way to get them. Exciting news from Bain & Company! #customerexperiencemanagement #customerexperience…lnkd.in/gkxv3VF lnkd.in/g2gqmFg

Check out the latest animated video providing an overview of the Net Promoter System and let us know what you think! #netpromoterscore #netpromotersystem #nps #cx lnkd.in/ghxEf-H

In the latest episode of the Net Promoter System podcast, Andrew Clayton of E.ON (and one of the founding members of the NPS Loyalty Forum) explains how he scales customer feedback loops that can stand the test of time and withstan…lnkd.in/gNvtWck lnkd.in/gWt5YbD

It's time for a revolution in both managing and investing. The Age of Shareholder Capitalism is giving way to the Age of Customer Capitalism. lnkd.in/e6V_BcJ

We've put together a few summaries about how companies can weather the crisis a bit better. My colleagues drafted this one a couple of days ago. 1/3

A very brief, no nonsense summary of some ways to keep CX healthy through the crisis by a couple of my colleagues. 2/3 bain.com/insights/put-y…

Please see the latest guide from Rob Markey of Bain re: how to maintain customer and employee relationships during these turbulent times. #NetPromoter #NetPromoterSystem #NPS #CustomerExperience #EmployeeExperience

Last week, Bain's Stu B., Bain & Co. hosted Gen. Stan McChrystal, CEO of McChrystal Group, for a fantastic discussion with our members, in which he shared battle-tested lessons about connection, trust and leadership in a time of crisis. #leadership #management #CX #NPS #NetPromoter

Be on the lookout for opportunities to transform into a more resilient, adaptable team. I hope we can all speak with pride of these days/weeks/months ahead and how we supported our teammates. #leaders #leadership #resilient #teamofteams

“In times of crisis, as leaders, we often want to clamp down—command and control. We go into bunker mode.” - Rob Markey (Rob Markey) of @BainAlerts this week on the #OnBrandPodcast. ow.ly/sLcR30qBabM

“The brands that are succeeding are those that give their employees and customers a voice,” - Rob Markey (Rob Markey) of @BainAlerts—this week on the #OnBrandPodcast. ow.ly/tmOc30qBacA

Lincoln famously said, “It is the words that speak boldly of your actions. And the actions which speak louder than words. It is making the time when there is none.” Speak with intention and let your actions be your microphone. #leadership

Telcos that treat customers like a long-term asset can build a more loyal and valuable customer base and emerge from the coronavirus crisis stronger, according to leaders in Bain & Company's telecom practice. lnkd.in/d3Tgak4

How do you measure customer loyalty? That's the key question Rob Markey and I dive into this week on the #RemarkableLeadership podcast. Listen: ow.ly/5jHV50zLSyy

The current #aqi in #SanFrancisco is 34.

The current #aqi in #SanFrancisco is 37.

.Robbie Kellman Baxter and I spoke on her new #SubscriptionStories #podcast recently about how @BainAlerts built a trusted private community for senior executives related to customer experience. robbiekellmanbaxter.com/bain-and-compa… #NPS #NetPromoterScore #NetPromoterSystem #CustomerExperience #CX

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In advance of CX Day 2022, join NPSx as we host a special live recording of the Net Promoter System Podcast, featuring Rob Markey and Fred Reichheld, the creators of NPS. Register now! bit.ly/3U22HkW