Last week I posted about one negative aspect of networking when someone I had met kept bombarding me with spam. So I thought I should put a positive post up to redress the balance: I am mentoring a lady who is setting up a social enterprise to help refug…lnkd.in/eMiEGtN

This is a photo of a slide for a workshop I'm delivering next week. The figures on the left show impressive growth....the words on the right show why they have achieved this. Do you get and use customer feedback this effectively? (I've written a book ab…lnkd.in/evr7sHn

What is SO wrong with "other accountants"? I've been conducting some research into accountants at the moment and have viewed 100's of websites. The first thing you see on many is something like - "We're different from other accountants", or "Not your nor…lnkd.in/eDZC36x

WHY ON EARTH WOULD I WANT TO MAP MY CUSTOMER JOURNEYS? I was asked this question when I met a business owner last week at a networking event. They had asked me what I do, and this was their reply. Now, first of all I had made a mistake - I had said what…lnkd.in/eSrmkEz

Sometimes, running a business feels like wading through concrete. And this week felt like that all week. Until I stopped work earlier today to reflect on the week. And, amazingly, I've made much more progress than I thought! Still a long way to get to w…lnkd.in/ezajkNt

I’ve known Mark for years and this is a great initiative which will help thousands of businesses! lnkd.in/e9EXwPc

Most of the customer service stories I read are about poor rather than great service. Sometimes I wonder what's going on? why do so many companies think they can get away with poor service these days? And then I read an article by Dukes Anthony and Yi Z…lnkd.in/eCkPAWF

This is an excellent article by Natalie Mccrae about the need to balance activity between acquisition and retention. I see many businesses focusing on and talking about acquisition - and I get it, when you start a business acquisit…lnkd.in/etKHwGc lnkd.in/e6zhqAp

Do you ask your customers for their feedback? Only 30% of businesses do. Why? - well sometimes it can be painful to read. We're developing the next version of BuBul software and asked the current users to tell us how it could be improved and what they th…lnkd.in/e6mekiM

I'm often asked what is the difference between customer service and customer experience and, "Is customer experience just one of those fancy phrases that consultants use like "in flight" that are just a way of someone pretending to…lnkd.in/e6SZ5ey lnkd.in/emw5S5d

This is a great opportunity to get your business in front of at least 1,500 other businesses in Yorkshire - and you may get to meet me (or avoid me if you already know me!) Get in touch with @Lola_Myer! lnkd.in/e3Uip7E

If you are looking for advice on how to grow your business, this is a great place to start! lnkd.in/eMb8zMb

Another great day at the Brand Yorkshire conference - the best business show in the North! Lots of great connections, conversations and laughs! See you there next year and thanks for all your hard work @Lola_Myer and family photo! #yorkshire lnkd.in/ezMNMbZ

I what did you do this morning? I was one of 90 business owners at a Connect Yorkshire workshop on prospecting run by the amazing Sally Roberts. It was full of energy, great tips, challenges and inspiration! If you haven’t been to one of Sally’s workshops…lnkd.in/eDNVYSz

Well, this article popped up in my inbox this morning - and what a shocker! Who would have thought that only 10% of UK brands are great at customer experience? And yet.....the research only looked at large companies. I work with SM…lnkd.in/eyNjT-s lnkd.in/e5uBS6H

Did you know you are amazing? (part 3). 1. Your brain only needs 400 calories a day - and yet it takes a series of electrical impulses (like taps of Morse code) and creates a three dimensional, sensually engaging universe for you. 2. You have as many con…lnkd.in/enHSaax

Smile, you're amazing! (Episode 9 of who knows how many. This is the next generation episode part 1). 1. Your lungs, smoothed out, would cover a tennis court (note the topical reference with Wimbledon being cancelled..) 2. Nearly all animals have an avera…lnkd.in/etDFTd7

Help the LEP to help you - if you are based in Leeds City Region please complete this survey! lnkd.in/dVRQR_Z

Smile - you're amazing! (Part 14 - the one that tries really hard to take your mind off the virus). 1. You are like Superman - your femur is stronger than steel. 2. You are an amazing feat of engineering - messages from your brain travel at up to 200 mile…lnkd.in/eT_ts_f

Smile - you're amazing (part 16, which only makes sense if you've read some of the others!) 1. You are like Doctor Who - as old as the stars (every atom in your body is billions of years old). 2. You just keep on going - on average you will walk 100,000 m…lnkd.in/e4FPuNj