False customer loyalty – the silent killer... bit.ly/3IhBJ1M #CX #customerexperience #CustomerService #CustomerFirst

From a customer perspective, trust is critical. And you can only build trust by being honest. #CX #customerexperience #customerloyalty #CustomerService bit.ly/3nK6d51

Looking forward to this live panel on Monday! #CX #customerexperience lnkd.in/etkNdPiV

When Customer Service pros become more concerned about being right versus being helpful, dangerous things start to happen. #cx #custserv

Do you know the formula to make your customers say WOW? Kristina Durante Ph.D., Professor of #Marketing at #Rutgers #Business School shares her insights from a decade of research. #customerexperience ed.gr/dygf2

Aligning the employee experience with the customer experience is more important than ever. An empowered, valued, and happy employee can transform the customer's journey from average to exceptional. #CustomerExperience #CustomerEngagement #CustomerJourney #EmployeeExperience

Before you can be the best place to buy, you must be the best place to work.  That means treating fellow employees (internal customers) as good, if not even better than the outside customer.

Looking forward to attedning this live panel on Monday and learning from CX experts! <3 #CX #customerexperience lnkd.in/eAVgbpbP

Level Up Your CX Game With These 4 Content Types inc.com/amy-balliett/l…

Prediction: The future of CX in McKinsey Quarterly mck.co/3LCEkEM przez McKinsey & Company

Connected Customers Connected Data Connected Journeys tinyurl.com/49dwnw8n #cx #custserv #EX #ROX #ExperienceEconomy #FutureOfWork #FutureBack #InfiniteJourneys #DesignThinking #DeFi #DAOs #NFTs #LifeJourneys #JourneyDesign #JourneyScience #Innovation #hx #meta Annette Franz, CCXP

Check out our recent insight analysis into the top companies winning in the hydrogen discussion and their performance on stakeholder sentiment. #stakeholderintelligence #businessintelligence bit.ly/3cry5YI

A customer who trusts you is more likely to do more business with you. After all, why would they want to risk doing business elsewhere? Well, it’s the same for employees. Here's why: buff.ly/3cu4aiV #customerservice #customerexperience #CX

🎧 LISTEN HERE: ed.gr/dk8v7 Have you ever been unclear about the details of your Customer Experience? In this episode, I share the consequences of not being deliberate enough about the details of your Customer Experience. #CustomerExperience #businesstips #podcast

<3! lnkd.in/et2_yDbP

Investors value a company’s data on sustainability almost as much as they value its financial data. Do you know what's truly important to your stakeholders and what the quality of your data is ? Preparing in advance for the scrutin…lnkd.in/ePTUjvMf bit.ly/3SxArED

Are you still trying to beat the competition by acquiring customers as aggressively as possible ? Shut up and focus on improving the experience of existing customers insread... #CX #cxstrategy #customerexperience #customerengagement lnkd.in/eya6XuEi