Carolyn: Office Phones 132 000 Accounts, connections/ disconnections, products and service enquiries

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Carolyn Has Disconnected (She immediately hung up on me before I had a chance to respond.)

As you can see by the transcript nothing has changed with Telstra, it is still as difficult as hell to get new services....

My question to Telstra's Amanda Johnston-Pell, I guess you ran out of time & couldn't get to the following question in time:

It has been interesting to note Telstra’s stance with the advent of the likes of Twitter.

It would appear that Telstra are monitoring Twitter activity 24x7.

I guess it would make any company nervous knowing that customers are now empowered to vent their grievances & truths instantly

It is certainly a shame that the consumer must resort to something so drastic in attempt to purchase something as basic as a new product or

...for the behemoth to stand up & listen...

It is accepted that Telstra have a reputable brand to protect, but you would appreciate that ultimately,

a brand’s reputation is built / transformed from within...

is it that customers now have to resort to communication channels outside of Telstra

to receive satisfactory service levels within a reasonable response time?

Don’t you consider that embarrassing & damaging for Telstra’s brand?

By the way, BigPond were quick to respond via Twitter yesterday evening & requested me to follow via Twitter's direct Messaging...

I duly provided my Telstra Mobile telephone number & was promised a follow up call today..So what am I doing now?

Waiting for their call of course!

I have received a call from a Telstra dealer based in Adelaide. He appears to be on top of the referral & is attending to our requirements.