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If you're planning a new community—or trying to grow one—you won't want to miss this. On May 14, our Head of Digital, Izzy Neis, joins Heather Wendt of Higher Logic to break down the key moments that make or break engagement. They'll cover: ✅ The early decisions that shape

Think you're Mod material? If you’re all about community, connection, and detail—this could be your next move. Join the squad: join.modsquad.com/join-the-mods/

Good support solves problems. Great support drives growth. Ready to turn support to your advantage? Learn more: bit.ly/43eZCEw

Summer’s around the corner—don’t let coverage gaps catch you off guard. Learn more: bit.ly/42Xeg1R

Nobody gets fired for hiring a call center. But your transparency, flexibility, and customer satisfaction? Yeah, those might not survive. bit.ly/3ZfaLTy

Your workflows called. 📞 They’re ready for a refresh.

When you see a successful community, that’s just the tip of the iceberg. 🧊 The real magic happens beneath the surface with our dedicated team of community managers.

Want to know what’s really driving your success? Look to CSAT. It’s a core signal for smarter, more strategic support.

Peak season brings big opportunities. Get the strategies that set you up for success: bit.ly/4iY21YV

While AI can be a powerful ally in moderating harmful content, it also introduces new threats at an unprecedented volume. Is your platform ready to combat the next wave of AI-driven risks?

$75 billion. That’s how much businesses lose each year from poor customer service in the United States alone. When support slips, customers walk. Referrals dry up. Revenue evaporates. Here’s how to fix it. 👇

Meet May’s Mod of the Month, Andrea S. who turns customer service into an art form! From concerts to customer care, she’s a true rock star across the board. 🎸 Learn more about Andrea here: bit.ly/43nbYe7

The real cost of skipping multilingual support? - Higher ticket volumes - Rising operational costs - Damaged brand reputation - Lost customer loyalty When global shoppers can't get the answers they need, the impact goes beyond a single sale. But with the right multilingual

46% of trust and safety leaders feel like they are falling behind. Almost half?! Why? Surging content, evolving threats, and the relentless demand for faster moderation. It's a daily grind that impacts your team and your brand. T&S success shouldn’t be a coin flip. We can

When done right, omnichannel support can be a serious growth driver. It builds loyalty, boosts retention, and keeps customers coming back—no matter where the conversation starts. Learn what it takes to create a true omnichannel experience and why it matters more than ever:

Outsourcers love to talk about their low hourly rates, but when they are actually selling you FTEs, watch out. Breaks, meetings, and other downtime drastically increase your true hourly rate. Let’s break down the real cost: bit.ly/3z3VBXv

Removing harmful content is just the foundation. Complete Trust & Safety programs invest in transparency and community health. Here’s how human and AI collaboration is helping teams do just that: bit.ly/4lb4rFB

Buying decisions are made on social media every day. #SocialMediaDay is the perfect reminder that how your brand shows up online matters. That means support, community management, and content all play a role in conversion. See how we support brands on social:

Ever feel like one bad review erases 40 good ones? It's a frustrating reality. Support shapes how customers talk about you, both publicly and privately. Proactive, knowledgeable teams help prevent churn, safeguard loyalty, and keep customers coming back.

Scaling fast? Expanding globally? Bracing for peak season? Today’s e-tailers are very familiar with these challenges. Our latest guide covers everything from managing multiple channels to scaling smart during busy seasons. Grab the e-tail support guide: