"Measuring the success of our customers in achieving their goals gives us the evidence we need to improve the experience in the right places. We need measures that cut across organisation structures, channels, teams and technologies." 💯 Alistair Ruff Gem & Riz

Absolutely loved the design team sessions at Co-op Digital Technology Team on day two. You can take a look at the work they do by Googling Co-op Experience Library 🥰 Marianne Knowles Rachel Machin Marianne Knowles Matt Tyas

Thankyou!!! I’ve heard such amazing things about your talks- I can’t wait to take some time afternoon with a brew and watch back the recordings 🥰

T-9 days until the second Digital Technology and Data Internal conference, and things are looking so much slicker than last year - thank you team! #DTaDconf #coop

It’s our Co-op Digital Technology Team internal conference today and I am so proud of michaela kurkiewicz and her team for organising what will be a great event. Excited to be doing a talk on #WardleyMapping later as part of the schedule

It’s all down to my team this year, they knocked it out of the park 🥳

Behind the scenes of running an internal conference for 700 colleagues #DTaDconf