How can the bottom line be improved? Remove the silos! You'll save time, money, and resources by bridging the gap. 🙌 #customerexperience #UX #callcenter

Customers transcend platforms in seconds, and if you're not keeping up, you're missing out. We're dubbing 2023 as the year of multi-experience. Gone are the days of ghosting customers when they switch platforms. We're here to meet them where they are, wherever that might be!

Consumers are getting savvy about the pitfalls of data collection, which causes them to degrade their data intentionally. The answer? Empathize with customers. It’s time to become more Mindful. 👋🏼 #datacollection #customeracquistion #callcenter

Jingle Bells Jingle Bells 🔔 We all love the tune until we are stuck on call waiting listening to it! Trust us, you don't want to be that company. This Christmas, be as merry as our Total Experience! 🎁

A new year calls for a new strategy — here's what our experts across industries say you need to know to rethink your customer experience strategy in 2023. ✍️ bit.ly/3QxSZFq | #CX

Why settle for just one channel when you can have them all? #OmniChannel is the way to go for ultimate customer satisfaction. 🙌 #BrandsSupportingCustomers

Wow, what a year 2022 was for Mindful! ✨ 231M callbacks! ✨ 5.25B minutes saved in queue time! ✨ 32.8M surveys were sent out by our clients! We're so grateful for all the fantastic companies we worked with this last year and can't wait to see what the future holds.

Customer expectations are rising—while your budget is tightening. One metric that finds its home in the middle of this tension is handle time. There might be a few tricks you haven't tried yet. ➡️ getmindful.com/blog/average-h…

30 minutes 'til closing, but the callers are still waiting for a callback? Looks like your agents might need to bring their sleeping bags for some after-hour work. 😴 Don't worry, we've got your back with our premium callback solutions! #getmindful

Want to stay ahead? Collect customer feedback where it matters most. CCW Las Vegas showed channels used impact volume and quality. #CX #CCWLasVegas 📊👥👌

💝 When we treat people with kindness and respect, we can create the very best experiences together. This has been a guiding principle for our team, seen now in our new brand identity ✨ Check it, let us know what you think! getmindful.com/?utm_medium=so…

With a recession on the horizon, it's time to invest in tech! Less people + same level of service = time to streamline your workflow. Let's chat about how to do more with less 💡 #mindful #technology #recession #efficiency #workflow

😡 Dead ends, repeating issues, frustration 👉 comforted, known, surprise and delight 😊 Try out our new swipe-able experience to see the difference of a Mindful experience! getmindful.com/trish/?utm_med…

🥲 Wrapping up Season 1 of Snackable CX this week! What an incredible season filled with experience insights. Cheers to next season! And take a listen to any of our 30 episodes! getmindful.com/snack/

Thanks to all who joined us for Kind by Design! We're so excited for all the new enhancements we announced 🥳 Take a look through all the release details and catch up with what's new! It's all here 😊 getmindful.com/kind-by-design/

“A successful virtual queue wasn’t just for our agents—it’s the customer’s expectation with any company to not have to wait on hold." Evan Johnson, VP of Contact Center at uhaul implemented Mindful and cut 30M+ queue mins 👀 Customers loved it. 👉 getmindful.com/case-studies/u…

We couldn't be more proud to announce our Platinum Tier status within Genesys AppFoundry! Having partnered since 2005, we're honored to support more than 200 joint clients—and it's only going up from here! 📈 Read more details in the post: getmindful.com/blog/mindful-p…

🧩 Ever seen a contact center that *wasn’t* a complex puzzle of moving pieces? Learn more about this release at getmindful.com/kind-by-design/ #agentattrition #callback #contactcenter

Let's start connecting the dots and redefining routes 📍 1️⃣ Marry customer and employee experience. 2️⃣ Be customer-centric, not channel-centric. More at getmindful.com/podcasts/snack…

Medallia Experience is BACK! Join us at the Wynn Las Vegas for a conference bigger and better than anything we've done before. Defy the odds. Change the game. See you at #MedalliaEXP — February 5-7, 2024. 📍 Register Now bit.ly/45LwXFJ | #CustomerExperience #CX