A “holistic” approach sounds virtuous – in a yoga pose kind of way – but in fact it takes on an even healthier stance when applied to the business of podcasting. buff.ly/3PgF9r2

Nitin Badjatia is Senior Vice President of SAP CX Solution Management which means he sees things from a higher altitude than many of us. It also means when you get into a conversation about the intersection of AI & CX its going to be an eye-opening one.  buff.ly/3RpcMcP

Each time I chat with Nitin I'm struck by how he thinks about the world he's helping to build. Deep understanding of technology - yes, of course. Domain expertise CX functions - also yes. But I think it's his perspective that's driving the big successes.buff.ly/3RpcMcP

On average, category marketers miss more than 57% of the values that shape the behavioral loyalty/engagement (brand enlightenment) drivers. buff.ly/463vWtd

Imagine a world where new technologies and data science transform the retail experience, from dramatically improved customer service to streamlined supply chain operations. Andrew paints a compelling picture of the exciting promise of edge intelligence.buff.ly/3ZwWdgY

Actions speak louder than words, which is why “listening” to what your prospects and clients do can be better than listening to what they say. buff.ly/3ZBxHeK

Why traditional media companies should be prioritizing personalized content catered to consumer needs.buff.ly/3RSIxHy

Mishel Justesen gets it. As DCX / Principal at Capgemini, Mishel has a first-hand view to how progressive enterprises are re-designing their approach to customer relationships. It's called Experience Architecture and its the future of business.  buff.ly/3RLTL4r

The truth is, customer data will always be messy. The idea that it can be ‘cleaned up’ is a costly distraction. buff.ly/3MKjhT7

While there are generally no guarantees of success in any endeavor – showbiz or branding, movies or marketing – you don’t have to go in unrehearsed. buff.ly/3rM79uO

Mel provides a fascinating look into the inner workings of GoDaddy’s global network of over 5,400 customer advocates spanning 55 countries and 17 languages. We delve deep into how AI is transforming customer service. buff.ly/45q9cCy

While the lines between sports and energy drinks might be blurring, decision science explains why, and what to do to stay competitive. buff.ly/401nYyH

Balancing value and responsibility is a tricky path to tread, and we discuss how companies can set up processes to scale AI usage responsibly. buff.ly/3S3LbhG

Organizations often struggle to deliver a holistic customer experience due to challenges and pitfalls. To enhance customer interactions, it is crucial to address these obstacles directly. #CustomerExperience #BusinessSuccess buff.ly/46BoSEu

While neuromarketing is simpler than many perceive, it does require discipline in changing bad habits of many legacy marketing research practices. buff.ly/3D47zQ7

The irony is that “phoning it in” is inextricably linked to the world of journalism. In the 1930’s, when reporters didn’t have time to sit down and write a full piece, they’d call their editor and tell them the story over the phone, aka “phone it in.” buff.ly/3QuWbU7

Spencer Kaiboom, the creator and CEO of Pollen, shares his journey from professional baseball to entrepreneurship, discussing his experiences on the field, the influential people, and the lessons learned that drive his business endeavors. buff.ly/45LYFl9

2x around the sun! I love you Zin.

Here is Robert De Niro’s full statement about how Donald Trump should NEVER be president again: “I’ve spent a lot of time studying bad men.  I’ve examined their characteristics, their mannerisms, the utter banality of their cruelty. Yet there’s something different about

Given the current backlash against LGBTQIA+ and its impact on the community, what can brands and media do to truly be LGBTQIA+ allies? Great insights from @Horowitz_Research thecustomer.net/media-at-the-i… #LGBTQIA #consumerinsights #mediastrategy #wecandobetter