Jack Gold Jay Brodsky Bill Marion Tim Crawford Amy is no longer here - find her elsewhere Martin Davis | CIO Deb Gildersleeve Jay Ferro Carrie Shumaker Joanne Friedman Jim Russell Steve Jones (he/him) Stan B Jason James Cynthia Stoddard Ben Haines #CIOChat today cc: Jonathan Feldman - [email protected] Isaac Sacolick Peter Salvitti Craig Milroy Paige Francis | CIO | Forbes Contributor Wayne Sadin, NACD.DC Tim Crawford pedro.martinez.puig joe Sabado Chris Petersen Sarbjeet Johal Ed Featherston Jim Canto Lucas Nabwami Prem Kumar Aparanji 🤖👶🏼🐘 Adam Martin

Hi #CIOChat from a grey but mild Canada!

A1: Well firstly I would reframe how IT is thinking... in business terms, it shouldn't be necessary to reframe, IT these days MUST be thinking in business terms! Opportunities should be part of ongoing discussions on how to help the business solve business problems. #CIOChat

A1.1) Dropping the tech jargon and talking in terms of resources, constraints, risks, and flows is a start. Being in/having someone in the room for org strategy discussions allows for deeper alignment. #ciochat

A1.2) Putting on my industry analyst hat (or talking with folks who wear them well ;-) and looking for news stories about similar orgs that won business or wooed/retained customers w/ the kind of outcomes we want to create can go a long way. #ciochat

A1.3) The obvious flip side is finding news items about orgs that have lost business, customers, trust, etc. and had to struggle to rebuild their brands eithout the kinds of outcomes we wsnt to create. #ciochat

Not sure what is going on, but X gave me nothing for a bit then I got the remaining question and the closing within a couple of minutes. #CIOChat

Join this week’s #CIOChat 2-3 p.m. EST Today. Topic: Major Infrastructure Upgrades Topic inspired by Ed Featherston. Hope you’ll join us!

Hi #CIOChat from a chilly and overcast Canada - will be in and out today.

It used to be easier. I used to say, when the drives die, so does the business application. Now there are more risks and greater cloud/infrastructure redundancy. Today, a mandate for consolidation helps, especially when CIOs demonstrate improved EX/CX and lower costs. #CIOChat

A1.1) Lately, I've been lucky not to get a lot of push-back, but the way some manufacturers "incentivize" upgrades with huge hikes in maintenance costs after thr initial comtract expires helps a lot. Building a laundry list of biz wins for the new gear is good too. #ciochat

A1.2) "Saving money" wasn't on my last list of business wins for a major compute refresh, but it happened anyway because we had excellent data for right-sizing at every level. #ciochat

A1: All too often for the users the upgrades are left until its past too late! A bit like Cybersecurity, sometimes it take an S.E.E. before budget gets approved. Signals such as increasing numbers of failures, slow downs in processing or more downtime etc #CIOChat

The toughest upgrades are the ones requiring behavioral and workflow changes, especially those involving executives. #CIOChat #ChangeManagement #CIO

Dion Hinchcliffe #CIOChat A1: Signals (Time-to-Data)-delivery latency complaints; repeatedly running out of GPU, long delivery times for simple computations, network "busy". Biz case: It takes how long to get your favorite report?"

A2) For my particular niche, there's a ton of vendor support built in for rolling upgrades, hot patching, live migrations, etc. Nobody really noticed one hardware refresh since no service went down. (shilling badly) IBM #Power11 and related tech have upped their game. #ciochat

A2.2) Of course, designing your infrastructure from scratch to meet or somewhat exceed business #SLA targets may be the big win. Exceeding by too much may create questions from your friendly, neighborhood CFO. #ciochat

A3: Ensure everything is clearly defined and specified in the contract, more thoroughness up front can save you a lot of headaches, and a lot of $$$$. #CIOChat

Martin Davis | CIO Agree, though the challenge is that you had to have predicted everything correctly upfront, which rarely happens in IT. How do you achieve agile iteration across the contract boundary, is one fairly serious unsolved issue in partner management. #CIOChat

Sorry #CIOChat friends, have had to miss the last few weeks due to other commitments. Hope to be back with you again soon.