Fixing a text editor whitespace/formatting issue without breaking any other edge case.

We've raised a $15m Series A led by Battery Ventures and with participation from Index Ventures and Connect 🎉🎉🎉 Full announcement: plain.com/blog/we-ve-rai… I'd love to talk to you if you can support us in GTM, engineering, AI or product design. We ship quickly and to a high

I am thrilled to share that Battery Ventures is leading a $15M Series A in Plain! B2B customer support is evolving—moving away from rigid email-based ticketing to real-time, collaborative channels like Slack, Discord, and Microsoft Teams. But managing support across multiple

Hot take: cursor is better without the noisy autocomplete. Cmd L and K all the way baby

hmmk

We've always, since the beginning of time, done demos on Friday. This week, we did this on Thursday and I think I broke my whole team. Everyone is super confused

Do Plaid employees get this on plain.com?

Has someone open-sourced some really good base policies for SOC2 which can be used as a 90% starting place? VC's: This would be a great way to get some good press. Invest a bit of money into doing this and make it available to everyone. Not just your portfolio.

Are any of the AI calendar organising booking things actually good. Never used one - recommendations welcome. Looking for something that shifts meetings around where possible (being sensitive to tz's) and creates some focus /block time).

Incidents 🤝 Support plain.com/changelog/inci…

The team at Tinybird now runs support on Plain — unifying their enterprise Slack Connect channels, email, and community Slack into a single inbox. They moved off JIRA in just 2 days and cut their First Response Time from 1 hour to 12 minutes for their enterprise customers!

we have a healthy engineering culture we have a healthy engineering culture we have a healthy engineering culture we have a healthy engineering culture we have a healthy engineering culture we have a healthy engi..

Now averaging 10 cold calls a day. All recruiters. This is insane.

pov

I so deeply regret using markdown for storing support messages.

Merging DNS changes at 11pm is a good idea right

Truth.