#Retailers have been preparing all year and we’re now in the home stretch for #HolidayShopping. The key takeaway: So far, so good. Learn more about what the economic indicators reveal about this shopping season: bit.ly/3v57rhB

The #HolidayShopping season is off to a strong start with November #data exceeding expectations. Here’s what you need to know.⬇️

ICYMI: You can still catch the best of #SalesforceTour NYC on Salesforce+.

As always, Caila Schwartz has all the insights we need. 👏 Check out this podcast episode to learn more about what we can expect after #CyberWeek and shifts in the e-commerce landscape.

A great case study on how Salesforce Commerce Cloud and Agentforce Marketing can be a game changer for digital commerce performance.

Cheers to another incredible year filled with #retail innovation. Feeling grateful to be a part of this industry and looking forward to seeing what 2024 has in store!

If we learned anything from 2023, it’s that #AI will probably stay top-of-mind this year. But how can we ensure transparency and trust as AI initiatives ramp up across industries? @Salesforce breaks it down: bit.ly/3GUJnkm

Excited to discuss the #retail AI revolution and last year's holiday shopping trends alongside Rob Garf, Michael Richards, Julia Napolitano, Canada Goose’s Rochelle Ezekiel and e.l.f. Cosmetics’ Ekta Chopra at #NRF2024. Check out what's in store: bit.ly/41Vxlks

With younger consumers increasingly focused on loyal causes and higher expectations for customer service, there’s a lot #retailers can learn from previous #CX trends. Check this out.

Looking forward to NRF Big Show! See you soon NYC.

Another incredible year at #NRF2024! Shout out to Rob Garf, @JuliaNapolitano and @MikeRichards for joining me for a special session on how #AI is changing the game for Trailblazers @CanadaGoose and @ElfCosmetics.

We know #AI is here to stay, and one of the most prominent use cases for #retailers is content personalization. Check it out:

The role of social media in branding is probably more important than you think. Here are just a few examples:

#GenerativeAI is making waves in #ecommerce, with 84% of organizations saying it’s improving productivity, efficiency & revenue growth. From hyper-personalization to employee satisfaction, there’s a lot #AI can do to help transform businesses. bit.ly/3tRzRM0

How did the #StanleyTumbler become so popular so quickly? It’s a trend story unlike any other which most recently caused mayhem at Target. Here’s an interesting take on the phenomenon.

Decoding Gen Z was a popular topic at this year’s NRF Big Show. What insights can we gain from the role of #AI? Here’s the scoop.

The theme of #CES2024 was AI integration in anything and everything we use, including cars. In fact, virtual assistants are just the start of a more personalized customer experience. Learn more about how #AI is changing the future of transportation: bit.ly/489BjaF

The results are in! Find out what last year’s #holiday shopping season can tell us about what’s next for #retail in this thread from my friend Michelle Grant.

In the age of #AI, the role of leadership has never been more important. Here’s a great piece on why every modern leader should become an #AI expert and what it means for your business. Check it out: bit.ly/499ZtCH

Companies aren’t perfect, but their true value shines through if and when things go wrong. In the end, it’s all about the #CustomerExperience.