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My partner, the doctor, rolling her eyes: tell them I don’t want their claps and cheers during a pandemic, I want them to stop voting like dummies for sociopaths who don’t want them to have decent healthcare systems at all in the first place

Liveworker Marzia Aricò will talk about the impact of design in businesses and organizational transformation during the Covid-19. Check Service Design Drinks Milan for more details 👉ow.ly/w9Ea50zoMYT #covid19 #businessimpact #transformation #servicedesign #sd #ux #experience

Join our online webinar: Design in the Anthropocene 🌍 On May 7th 12.00-13.00 GMT Interested? More details visit: liveworkstudio.com/events/webinar… #online #design #impact #planet #discussion #philosophy #riskmanagement #ethics #economics

And that's a wrap! Thanks to Marzia Aricò for the participation and meaningful insights, and also to everyone who tuned in! For those who couldn't, our live is available in our profile. See you on the next one! facebook.com/11319450570818…

Super stimulating (virtual) plenary sessions at today's workshop on #routinedynamics and service #design. Kudos to Frithjof E. Wegener for organizing!

Marzia Aricò Marzia Aricò and Jan Koenders gave an insightful presentation of liveworkstudio #routines and tools to design "customer-obsessed" #services and organizations. cc: Frithjof E. Wegener

"Let’s do this another way. Let's stop thinking our voice don’t matter and vote. Not just for the president...educate yourself and know who you’re voting for. And that’s how we're going to hit 'em."

“As I watched CNN last night, there was an eloquent black man who spoke into the camera. His voice full of both despair and dignity. ‘We just want to be treated like human beings,’ he said. That, it seems to me, is the central message. Save our souls.”link.medium.com/AiO6GfuTZ6

Leadership.

Your organisation provides services. No matter what industry you are in. Those services already exist although they may have not been consciously “designed.” Marzia Aricò shares her thoughts on what a #service organisation should be able to do: liveworkstudio.com/articles/know-…

We are incredibly excited to announce the 🚀 launch of our new Customer Centricity Assessment Tool! It is now available on our website for free! Check it out 👉liveworkstudio.com/tool Marzia Aricò Erik Roscam Abbing Ben Reason Wim Rampen 💬 #assessment #tool #customercentricity #sd #cx

A sneak peek of our latest whitepaper on #customercentricity by Marzia Aricò & Angela Mancini. 📥 Download the full whitepaper here: liveworkstudio.com/whitepapers/cu… #design #servicedesign #cx

DesignOps Global Conference 2022 Ben Reason Marzia Aricò Thanks for your fab talk - we are loving this panel discussion! @wickedandbeyond Mariel Macia Mark Troester Tony Beltramelli Frans Jozaisse @Peter_Fossick on #designops #teamops #innovationops #devops #accessibility #DiversityandInclusion

Really enjoyed talking at the DesignOps Global Conference 2022! You can find the link to our #customercentricity tool & #cx whitepaper here 👉 liveworkstudio.com/collections/de… #designops Ben Reason Marzia Aricò

Had a lot of fun discussing organisational dark matter with Marc Fonteijn and happy to hear that the argument resonates with many designers setting up and leading design teams in diverse contexts. In case you are interested: youtube.com/watch?v=tZQKzK…

"Pay less attention to what you think people want to hear from you and far more attention to what your authentic, awesome self needs to say." I absolutely love Frances Frei: ted.com/talks/frances_…

Step up your game. Learn how to create great #customerexperiences that benefit your business. Develop capabilities in #service design, user-centricity, #innovation and #DesignThinking. Save your seat: liveworkacademy.eventbritestudio.com/164472356245 #LWacademy #servicedesigntraining

"Ci vuole un collegio di esperti. Nessuno di noi può fare questo lavoro da soli. Nel creare una visione di futuro è necessario creare un percorso" - Marzia Aricò, liveworkstudio #MFR2022 #MakerFaireRome Live bit.ly/MFRlive

"Cercare e comprendere l'audience. Cercare di capire le problematiche reali e come possono essere risolte grazie alle risorse che sono all'interno del museo" - Marzia Aricò, liveworkstudio #MFR2022 #MakerFaireRome Live bit.ly/MFRlive

Had a great time connecting with Marzia Aricò of liveworkstudio recently to talk about service measurement