It’s done! 🚀🎉 We've raised $66M in our Series B funding, marking the largest Series B funding round in the European contact center AI ecosystem. Thank you, Apoorv Agrawal, Brad Gerstner & the entire Altimeter team for leading this round. Together we will change customer support for the

Parloa, a conversational AI platform for customer service, raises $66M tcrn.ch/4b4exCG

Customer service will be redefined with AI. Fierce battle brewing in the space, but Parloa stands out as one focused on the largest enterprises, with the highest quality product across voice/text etc. Malte Kosub and I dig into our partnership below CC Brad Gerstner

Everyone talks about how AI startups are overvalued but is AI worth the hype? And how do you navigate AI investing given the exuberance? Great convo with Becky Quick Squawk Box this morning

Huge for customer experience! 🚀 Consumer behavior will be upended. They want to reach their loved brands, to connect. At a scale never seen before. And when they call, this era’s leading brands will answer with personal AI agents to provide an incredible customer experience,

What would AI in customer service look like if we rethought it from scratch today? 🚀 At Parloa, we've reimagined customer service for the era of generative AI. The future is about personalized AI agents for every customer, enabling millions of unique conversations.

🌟 Exciting update! 🌟 Inoria and Parloa are joining forces to transform customer interactions through expert capabilities in AI customer service and advanced AI technology. Our partnership combines Inoria's deep AI expertise to revolutionize customer service with Parloa's

The first WAVE conference is in the books! Last week was filled with inspiring customer and partner presentations, the exciting Parloa AMP launch, insightful conversations, and impactful demonstrations. Learnings and connections defined the day with many centered around these key

Parloa and Maik Hummel AI agents can help customer service employees get better at their job. No language barrier.

Couldn’t agree more. For 6–7 years, customer support hyped chat as the next game changer. But now, people are starting to recognize that voice is - and continues to be - the most powerful input channel. You can speak 120-150 words/min but only type ~40. The math speaks for

🚀 Exciting news! 🚀 We are absolutely thrilled to welcome Alexander Matthey (Alexander Matthey) - tech visionary with over 20 years of experience and former CTO of Adyen - to the Parloa team as our Chief Technology Officer! In a total of ten years at Adyen, Alex helped shape the

Appreciate the invite, Davit @Krisp! Had a great time discussing the future of Voice AI and where the industry is headed. Check out the full episode here: voice-ai-newsletter.krisp.ai/p/ai-agents-fo…

Excited to double down on our partnership with Parloa with our friends Chad Peets General Catalyst EQT Group Doreen Huber Hemant Taneja Max Rimpel and Durable! Since our first investment, Parloa has proven to be a truly enterprise-grade CX solution. Voice still swallows most CX