One of our partners will be speaking at the SOCAP International SW Regional Chapter event on May 9! Dave will be speaking on how to "find surprises before they find you" utilizing #speechanalytics! Click the link below to register, we'd love to see you there!: bit.ly/2VgWupD

Thanks for sharing, Susan!

Earlier this month one of our partners, David Patchen, answered questions about the impact that predictive behavioral voice analytics can make in the contact center at SOCAP International International’s Southwest regional chapter event in Phoenix. Great session!

Check out our new article in this month's Contact Center Pipeline issue by our CEO Scott Bakken focusing on predicting top agents using Behavioral Predictive Voice Analytics in the link below! bit.ly/2My83FZ

How can #SpeechAnalytics address top #ContactCenter challenges & priorities? MainTrax Claire Bakken shares her insights on opportunities for #cctr #Desktop tools, #EmployeeEngagement & agent #empowerment ow.ly/Qk9G30oJZcL #CX #custserv

Interesting read: MainTrax CEO Scott Bakken explains how #Behavioral #Predictive #Voice #Analytics helps to identify #ContactCenter job candidates who are most likely to succeed in the role ow.ly/b8kV30p6hNi #AI #cctr #hiring #retention #CX #SpeechAnalytics

How can #SpeechAnalytics address top #ContactCenter challenges & priorities? MainTrax Claire Bakken shares her insights on opportunities for #cctr #Desktop tools, #EmployeeEngagement & agent #empowerment ow.ly/Qk9G30oJZcL #CX #custserv

In this month's Contact Center Pipeline issue our CEO, Scott Bakken, writes about how to KISS (Keep it Simple with Speech!) #speechanalytics challenges goodbye. Take a look and let us know your thoughts! contactcenterpipeline.com/Article/kiss-m…

Cloud Call Center Search co-founder Fred Stacey discussed #agentattrition solutions with MainTrax partner David Patchen at CCNG Member Network’s September 18th networking event in Phoenix.

How can #SpeechAnalytics address top #ContactCenter challenges & priorities? MainTrax Claire Bakken shares her insights on opportunities for #cctr #Desktop tools, #EmployeeEngagement & agent #empowerment ow.ly/Qk9G30oJZcL #CX #custserv

We're excited to introduce our product HIRETRAX: A voice-based pre-hiring assessment program which is proving to be a game-changer in the contact center industry. Check out our video explaining the whole process below and visit our website for updates youtu.be/rN_javDmUv8

More #SpeechAnalytics vendors are providing inexpensive, powerful & easier to operate #speech tools for SMB #ContactCenters - MainTrax CEO Scott Bakken discusses how to select the best tools to match your #cctr needs & maximize #ROI ow.ly/2Bcb30pINRF

Rec read: MainTrax CEO Scott Bakken explains how #Behavioral #Predictive #Voice #Analytics helps to identify #ContactCenter job candidates who are most likely to succeed in the role ow.ly/b8kV30p6hNi #AI #cctr #hiring #retention #CX #SpeechAnalytics

How can #SpeechAnalytics address top #ContactCenter challenges & priorities? MainTrax Claire Bakken shares her insights on opportunities for #cctr #Desktop tools, #EmployeeEngagement & agent #empowerment ow.ly/Qk9G30oJZcL #CX #custserv

In our most recent Contact Center Pipeline article our CEO, Scott Bakken, discusses how analyzing a candidate's VOICE can actually be a strong predictor of new-hire success, retention, and CSAT performance. Read more: contactcenterpipeline.com/Article/use-ag…

Our CEO, Scott Bakken, presented our product, HireTrax, at Eric Berg's Call Center Pro Technology Summit yesterday in Minnesota. The theme of the day seemed to be "Real AI" amongst the audience and other presenters-- 8x8, Bright Pattern, and Calabrio, Inc.

New changes in place just in time for the new year! We're excited to share our updated website which is live as of today! maintrax.com Hire the right agent, the first time.