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Learn more about sample sizes and how to utilize survey responses even though you don't have statistically significant results.🔍 lumoa.me/blog/how-to-ca… #Survey #CustomerExperience #CustomerInsights

Lumoa - a tool built by actual #CustomerExperience experts! "This is the tool that we would have wanted to have while we were working at technology companies such as #Microsoft and #Nokia." 👉🏼Find out how it all started: lumoa.me/en/who-we-are #CustomerFeedback

Customer Lifetime Value, Renewal Ratio, Upselling Ratio, Customer Loyalty Index - are all common ways to keep track of customer loyalty. 👆 Check out this article to learn more about them: lumoa.me/blog/measuring… #CustomerLoyalty #Lumoa

Survey Design Best Practices: ⚡️Start with the end goal ⚡️Be simple ⚡️Avoid bias and priming ⚡️Optimize questions for automated insight generation lumoa.me/blog/survey-de… #Survey #SurveyDesign #CustomerExperience #CX

We have created a list of the top CX online conferences and events for 2021! Check it out 👉🏼lumoa.me/blog/customer-… #CustomerExperience #CX #Conferences #Events

📣We’re super excited to announce that the first episode of our video podcast - Inside CX by Lumoa - is live! Watch the episode: lumoa.me/blog/inside-cx… #InsideCX #Lumoa #CustomerExperience #CX #Insights

"Customer experience-related investment decisions are no different from any other decisions made within the organization." 📣 Don’t forget to check out the first episode of Inside CX by Lumoa! lumoa.me/blog/inside-cx… #CustomerExperience #CX #Insights #customersatisfaction

Multiple choice questions - how good are they actually? 🤨 Check-out our article to learn: ⚖️ The advantages and disadvantages of MCQs ✅ How to use MCQs in surveys 🚫 How not to use MCQs in surveys lumoa.me/blog/guide-to-… #Survey #Customerfeedback #CustomerExperience

The second episode of Inside CX by Lumoa is live! Our guest is Merete Medle 🇳🇴 from Ice Norway❄️, and in this episode, we discuss democratisation of customer experience in organizations and the importance of being able to offer diverse experiences. lumoa.me/blog/inside-cx…

Does your customer have a seat by the decision table? If not, then quickly give them a seat! Remember to watch the second episode of Inside CX by Lumoa with Merete Medle from Ice Norway. Watch the episode: lumoa.me/blog/inside-cx… #CustomerExperience #Insights #Diversity

Lumoa changed the game at Huel! 🥊 10% reduction in negative feedback 🥊10x return on investment 🥊50% revenue growth Read how Huel use Lumoa to manage customer insights: lumoa.me/en/case-study/… #CustomerExperience #CX #NetPromoterScore #CustomerFeedback #Huel

A great way to get a better understanding of your customers is by putting yourself in the shoes of your customers. The easiest way to do that is by mapping out the #customerjourney.✏️ Learn more about customer journey mapping: lumoa.me/blog/how-to-cr… #CustomerExperience #CX

"Customer Experience analytics is a very important tool that allows us to manage issues that would otherwise be hard to identify" - Kati Packalén Read how PostNord uses Lumoa for continuous improvement of their #Customerexprience. (In Finnish🇫🇮) postnord.fi/tietoa-postnor… #CX #ai

Are you familiar with all the #CX terms and definitions? 🤓 We have created a list of the most popular #customerexperience terms that are useful know. Check it out! lumoa.me/blog/customer-…

What is the NPS of the Net Promoter System?🤨 Find out how likely 30 CX influencers would be to recommend the Net Promoter System to their colleagues. lumoa.me/blog/nps-of-np… #NPS #NetPromoterScore #CustomerExperience

Every single team within a company can benefit from customer insights! Do you share your customer insights within your company?🧐 lumoa.me/blog/the-value… #CustomerInsights #CustomerFeedback #CX #CustomerExperience

How do you know what customer experience initiatives you should spend your money on?💰Read more about best practices on how to prioritize customer experience initiatives. lumoa.me/blog/how-to-pr… #Lumoa #CX #CustomerExperience #CustomerFeedback

Let’s meet! 🙌🏻 Lumoa is going to be at Slush on 1-2 December in Helsinki! It’s the perfect opportunity to have a f2f chat with the Lumoa crew on site! 👉 Click here to book your slot: lumoa.me/lumoa-at-slush… #Lumoa #Slush #Slush2021 #Startups #FinTech #AI #MachineLearning #CX

Built from the ground up with #AI, Lumoa’s next-generation customer insight platform allows you to make faster, better, and the right decisions based on the Voice of the Customer. Have a chat with us at #Slush: lumoa.me/lumoa-at-slush… #Slush2021 #Startups #MachineLearning #CX

Lumoa ☀️ is one of the Top 20 scale-ups in Finland 2022! fintechnordics.com/6072/fintechfi…