Lauren Thibodeau (she/her) (@lathib) 's Twitter Profile
Lauren Thibodeau (she/her)

@lathib

SaaS Advisor, Board Director, Angel Investor, Mom. I tweet about #SaaSMetrics #CustomerSuccess #CustomerExperience and life in #Ottawa, Canada.

ID: 86353449

calendar_today30-10-2009 17:03:31

1,1K Tweet

261 Followers

0 Following

Pender Ventures (@penderventures) 's Twitter Profile Photo

Thank you to everyone from the Montreal #tech ecosystem who joined us to celebrate both PTIF II’s first close and our plans to build a home base in Montreal. Learn more about how to connect with us in Montreal in Isaac Souweine's event recap: bit.ly/3GhDYDO

Laura Lenz (@lauralenz) 's Twitter Profile Photo

I know it is tough out there for founders, but VCs are still investing. Heading to our 4th IC on Monday in the last 6 weeks for new investments in great companies (OMERS Ventures) and more excited than ever about the companies we are seeing. Don't lose faith!

Lauren Thibodeau (she/her) (@lathib) 's Twitter Profile Photo

Wild turkey out of hiding after the long weekend. In our front yard in suburban Ottawa?! Here’s hoping it finds its way back to the fields and forest.

Wild turkey out of hiding after the long weekend. In our front yard in suburban Ottawa?!

Here’s hoping it finds its way back to the fields and forest.
Laura Lenz (@lauralenz) 's Twitter Profile Photo

For all my #SaaS friends... Lauren Thibodeau (she/her) is building a benchmark for the most critical performance metrics across the B2B SaaS & Cloud industries. 🙌 I've just completed it - if you haven't already, check it out here: saascan.saaskpibenchmarks.com/survey/63f56bc…

Nilufer Erdebil (@digitalnil) 's Twitter Profile Photo

Ask yourself 'What hell does my product save people from? And what heaven does it deliver them into?' -Aaron Orendorff #empathy #designThinking #doUnlimited

Lauren Thibodeau (she/her) (@lathib) 's Twitter Profile Photo

Excited to see Amy dive right in, ask great questions, and share her first deliverables - all in her first week. #HireaStudent Queen's University Subscribe to SaaSCan research here: saascan.ca/contact/

Lauren Thibodeau (she/her) (@lathib) 's Twitter Profile Photo

The Netherlands continues to send 20,000 tulip bulbs to Canada annually to commemorate our support during WWII. This is at Dow’s Lake, Ottawa today. Tulips as far as the eye can see.

The Netherlands continues to send 20,000 tulip bulbs to Canada annually to commemorate our support during WWII. 

This is at Dow’s Lake, Ottawa today. 

Tulips as far as the eye can see.
Lauren Thibodeau (she/her) (@lathib) 's Twitter Profile Photo

I ❤️ working with students. Creative ideas and new thinking. Needed to shorten wordy email today with Amy Zhu. She said hey why not ask ChatGPT to shorten it. So we did - and it did - by 30% to the letter. No edits needed. Sent as is. 📧

Lauren Thibodeau (she/her) (@lathib) 's Twitter Profile Photo

Stop by and chat SaaS metrics and benchmarks #Montreal #startups! Love to meet you and share SaaSCan research and insights - all complimentary for startups.

Lauren Thibodeau (she/her) (@lathib) 's Twitter Profile Photo

Au plaisir de te rencontrer à #Montreal . J'ai hâte à partager de la recherche et des données qui peuvent t'aider avec ton entreprise SaaS en démarrage.

ChurnZero (@churnzero) 's Twitter Profile Photo

What is GRR, and how does this metric get to the heart of customer churn? Find out with Lauren Thibodeau (she/her), Allan Wille and @ChurnZero CEO @YouMon in this month’s Metric Stack podcast from Klipfolio! 🟡 YouTube: okt.to/SMXcvT 🟡 Podcast platforms: okt.to/hDK2Hr

What is GRR, and how does this metric get to the heart of customer churn? 

Find out with <a href="/lathib/">Lauren Thibodeau (she/her)</a>, <a href="/awille/">Allan Wille</a> and @ChurnZero CEO @YouMon in this month’s Metric Stack podcast from <a href="/klipfolio/">Klipfolio</a>!

🟡 YouTube: okt.to/SMXcvT

🟡 Podcast platforms: okt.to/hDK2Hr
Lauren Thibodeau (she/her) (@lathib) 's Twitter Profile Photo

Are you involved in the Canadian #SaaS ecosystem? If so, download this First-of-a-Kind SaaS Map of Canada - 2023 Edition today! saascan.ca/the-saas-map-o… 2 question download form - not name or email - just role and country. #SaaS #MadeInCanada #Canadian

Lauren Thibodeau (she/her) (@lathib) 's Twitter Profile Photo

Joining tomorrow for the SaaS Map of Canada Virtual Launch Party? Register here: forms.gle/zLEUzLkD61CqXw… Hear from Canadian SaaS Founder and CEO Kristina Stanley of @TheStoryEditor. Learn about free SaaS Metrics resources. Hear directly from the Report Authors. #saas #Startups

Joining tomorrow for the SaaS Map of Canada Virtual Launch Party?

Register here: forms.gle/zLEUzLkD61CqXw…

Hear from Canadian SaaS Founder and CEO <a href="/StanleyKMS/">Kristina Stanley</a> of @TheStoryEditor.

Learn about free SaaS Metrics resources.

Hear directly from the Report Authors.

#saas #Startups
Erin Bury (@erinbury) 's Twitter Profile Photo

A Sask. judge recently ruled that the “thumbs-up” emoji is just as valid as a signature, ordering a farmer to pay for an unfulfilled contract. A Willful survey found 1 in 7 Canadians think emojis should bind a contract (the handshake 🤝 is the #1 choice). What do you think?

Isaac Souweine (@sonofsarah) 's Twitter Profile Photo

TIL - phishing scams are a great way to reconnect with old friends. 🤷‍♂️ In related news, if you received a sketchy email from me, please don't click on it!

Lauren Thibodeau (she/her) (@lathib) 's Twitter Profile Photo

Good news! Delivered the @InvestOttawa B2B SaaS Customer Success Best Practices workshop series to leaders across Ontario. Covered: CS Mandate, North Star Metrics, Onboarding, Customer Journey, Kickoff, Account + Success Plans, Biz Reviews + more. #B2BSaaS #CustomerSuccess

Good news! Delivered the @InvestOttawa B2B SaaS Customer Success Best Practices workshop series to leaders across Ontario.

Covered: CS Mandate, North Star Metrics, Onboarding, Customer Journey, Kickoff, Account + Success Plans, Biz Reviews + more.

#B2BSaaS #CustomerSuccess