How do customers know they are VALUED? When they see you care about their time,needs,feedback, complaints etc because... "Customers don't want to know how much you know, but they want to know how much you care". #valuerelationship #value #emphathy #GoodVibesOnly #CX #CS

Guage customer interactions. Do they leave you like this ☺️? Or like this 😠? How customers leave you determines if they would be back. #reactions #customerexperience #happycustomers #Smile #customersatisfaction #customerretention

'GOLDEN WORDS' of Customer Service (and life generally): ✅ Please ✅Thank you ✅Welcome ✅Sorry #goldenwords #service #excellence #CustomerService #CustomerExperience #value #Respect

Deliver when you say you will deliver. If there's ANY reason for a change,let the customer know! Giving information as at when due is a service need. It makes customers know you VALUE their time,feelings and presence. #CustomerExperience #Servicedelivery #satisfaction #CX #CS

"A promise is a debt",goes a popular saying. What promise(s) made to your customers as a brand do you keep owing ? 👉🏼Quick delivery ? 👉🏼 Excellent service? 👉🏼Quick issue resolution? 👉🏼Quality products? Start paying your 'debt' & watch your business grow. #CX #CustomerService

Do you communicate relevant information about your product/services as at when due to your customers ? Customers deserve R.E.S.P.E.C.T! #respect #CustomerExperience #communication #information #happyclients #CustomerService #care

We don't say this enough ... Company culture(internal structure & behaviour) greatly impacts on customers. If the culture is toxic,that's exactly what customers get. Is your company culture 'employee centric ' & customer centric? #CX #culture #employees #Customers #excellence

As a brand it is imperative to hire the right fit for your customer facing roles. Additionally, training and retraining your employees to render exceptional service can NEVER be overemphasized. #Training #learninganddevelopment #CustomerService #customerexperience #happyclient

The bedrock of ANY customer experience is Customer Service. How a brand makes customers feel from interaction,touch points experience(s)sums up the customer journey. Moral? Render exceptional customer service that leaves your customers with memorable experiences #CX #CS

Let's work together to move your customer service team from good to great 👇🏼 oluwakemisheba.my.canva.site #Training #learninganddevelopment #CustomerExperience #CustomerService #happycustomers #

Competitive advantage isn't necessarily all about your product(s) or service(s) . It could just be as simple as exceptional service delivery at almost every interaction with customers.Make your brand hard to forget. #exceptionalservice #competitiveadvantage #CS #customerS

Exceptional EXTERNAL customer service starts with exceptional INTERNAL customer service. When internal customers ( employees) are treated right ,the same ATTITIDE is transferred to external customers. "Make your employees feel good & their 'fruits"will be good. #startwithin #CX

As an organisation you might NEVER get a second chance to create a great first impression. ALWAYS make your first impressions with customers linger. ✅Body language ✅Reception ✅Tone ✅Grooming ✅Smile #customerexperience #customerretention #customerService #impression

CUSTOMER SERVICE begats CUSTOMER EXPERIENCE... It starts with the first interaction whether good or bad . Simply put, Good Customer Service=Great customer experience. The experience a customer has is as good as the Customer Service they receive. #CS #customerexperience #doright

As an organisation, Pay ATTENTION when/wjwrw others DON'T! You WILL be glad you did... #attentiontodetails #CustomerExperience #customersatisfaction #happycustomers #doserviceright

Customers don't just pay for products/ services. They pay for the assurance that that product/ service will do what you as the brand says it will do. Don't let that assurance go to waste with a BAD experience! #keepyourpromise #CustomerExperience #trust #เป๊กผลิตโชค

Every organisation has two wealth producers; EMPLOYEES and CUSTOMERS. The way the former is treated determines the repeat visit of the latter ,which translates to how much your bottom line is impacted. #CustomerExperience #ServiceDelivery #employeewelfare #salestip #retention

Your 'frontline of defence',can make/mar you at every customer interaction. To forestall BAD customer experience(s), TRAIN YOUR EMPLOYEES. If you don't,they could RUN OFF most of your CUSTOMERS over time . #CustomerExperience #Training #happyclient #CustomerService #retention

COMMUNICATION is two ways. When you tell your customers about your pricing,quality of your products/services,business hours,accessibility etc,you also need to listen to what they have to say about those same things you put out. #communication #listening #CX #CustomerService

Applying the 3 qualities of Customer Service can help deescalate situations with customers. 👉🏼 Professionalism 👉🏼 Patience 👉🏼People first attitude Apply these in times of conflict and watch 'magic' happen ! #conflictresolution #customerexperience #CustomerService #retention