En cas de doute ⁦@CardonaKarine⁩ le répète « Vous êtes dans l’expérience client, que vous le vouliez ou non », quel que soit votre business B2C, B2B... #tendances2020 ⁦Forrester⁩ ⁦Adobe France⁩ #CustomerExperience #Change

Expérience #client comme un sujet de différenciation... chez Orange #tendances2020

La reco de Cyril Bourgois #casino “#Amazon, l’acteur du commerce en ligne qui devient acteur du #cloud ... absurde? Juste un exemple à suivre: pour #innover n’ayez pas d’experimenter en dehors de votre coeur de métier” #Tendances2020 Forrester

⚙️ From our tiny little way back machine: the workshop by @alettasmits on understanding users through #nlp. ✏️ Want to host a workshop or give a talk, at #euroia20 in Berlin? You have till Sunday to submit your workshop proposal or 25 days for a talk proposal. 📸 Peter VRMRCK

#ServiceDesign enables companies to bridge silos internally and build a better customer experience. Learn more from Analyst @CardonaKarine in our upcoming webinar: forr.com/39yk4kE #CX #EX

For all the attendees of my webinar session today on #servicedesign ⁦Forrester⁩ who heard a loud miauw coming from my mic during Q&A... here’s the #evidencing of my unexpected co-presenter. He does not feel sorry 🤷‍♀️

Now live. #openDesign trend is real. #design community is moving fast

Apple's #WWDC 2020 is a demonstration of what you can achieve with the right #design approach for #UX and a powerful call for all app developers to #respect individuals and their #privacy. Read my take: bit.ly/UX-WDC2020

When your washing machine gets delivered and your installer cannot resist your piano Coolblue so nice!!!

I never thought I'd use a #cat #meme to illustrate a serious aspect of #design... but there was no better option here don't you think? bit.ly/3hpQCSS

What if we could use #design to look at #uncertainty and #change as opportunities to be our best selves and look forward #positive outcomes? bit.ly/3norpea

#customerjourneys differ in complexity, emotional intensity, anatomy and customer’s emotional curve. What does #excellence look like for you then? That’s what my colleague Joana van den Brink is about to present at #ForrCX EMEA right now. Don’t miss it! lnkd.in/gErEs_W

Adopting new #design principles allow businesses to continuously adapt to changing customer expectations, technologies, and ecosystems. #ForrCX @CardonaKarine

More #designteams are using #serviceblueprints. Is it your case? Are you using #servicedesign in your organisation? Scaling your practice? I'd love to hear from you. More details on the #research here: bit.ly/3fjWuP1

As one of the core principles that define #ServiceDesign, cocreation is what transforms successful #CX initiatives into game changers for the teams involved. #ForrCX Karine Cardona forr.com/3zSRtUw

The 2021 #servicedesign global conference is starting. Looking forward to hearing great stories 😎 #sdgc21

The internet is magic sometimes.

Day 2 starting at #uxstrat with… a call for a good home for a #geranium. Anyone in #amsterdam? 💐

Hi #car owners. I'm conducting #research on the value of car manufacturers #mobileapps. The survey is very short and completely anonymous. Bonus for @SurveySwap platform users at the end. surveyswap.io/surveys/9fd35a…

I did not think the #gingerbread #sweetestride car was going to look like the preview I was seeing in my #carsharing app…. But it actually does. Sixt Nederland That was fun!