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Night session #USOpenTennis #RafaelNadal

Don’t miss this #firstclass

Day 1 of our annual CCUK conference is underway at the Don Carlos Resort, Marbella! We can't wait to celebrate the previous year and look forward to the year ahead.

Check out my latest article: Brexit: Is your CX Retail Strategy Ready? linkedin.com/pulse/brexit-y… via LinkedIn

Great tennis this week at the ITF_Tennis Seniors Tennis GB event at @BoltonArena Managed to come runners up to the worthy champions #over50s The Albert Club @LancsTennis With Jill Fernando

Check out my latest article: Happy employees hold the key to better sales this Christmas linkedin.com/pulse/happy-em… via LinkedIn

Check out my latest article: Customer Experience 2020: Are you ready? linkedin.com/pulse/customer… via LinkedIn

Breaking: #EvertonFC announce sacking of #MarcoSilva but disallowed by VAR. And penalty awarded to #LFC Nigel Cover Steven Di Pietro~

Check out my latest article: Poor customer service limits impact of Christmas advertising campaigns linkedin.com/pulse/poor-cus… via LinkedIn

Why is customer service important? Watch Jo Causon, CEO at The Institute of Customer Service, talk about the link between customer service, business performance and bottom line hubs.ly/H0m2k_t0

Obvious. But needs to be stated for the uninitiated #salesthroughservice React CX

The MSPA Europe/Africa Board of Directors sends you all best wishes for Happy Holidays and a magnificent New Year. mspa-ea.org

This will lose me a few votes. But forgive me. It doesn’t happen very often.

It was a pleasure to play with you Lee Gregson. You were excellent today 🏆🏆 The Albert Club

We loved CHS Infant & Juniors Albie's idea to complete the #CharityDay 'CHS vs Three Peaks Challenge' as a litter pick. Smashing the 35km target. Albie cleared 55.72km of litter, raising £120! He even #inspired classmates Rupert & Albert to have a go... #proud of our #ecowarriors 💚

Very proud of my #ecowarrior nephew Albie. What an incredible achievement! CHS Infant & Juniors #CharityDay

Anyone who thinks that Rooney is in any way ready to manage Everton is, quite frankly, mental #bbcfootball

Delighted to win this award. Thank you for the nomination Albert Tennis Club 🌹🎾🏆

#EVEBHA Everton Hill Dickinson Stadium What a day! What an atmosphere! #COYB 💙