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To become a better conversationalist, you have to spend intentional time learning about the other person’s perspective.

Stop asking “what’s new” in conversation Your talking partner starts flailing when you do

Time only fixes things if you use it differently than you used it last time.

Communication helps remove fear and distrust

At some point, you have to stop making excuses and start making changes.

Up to a point, personal heroics, like working late and weekends, are enough to get stuff done. But, eventually this breaks down.

Five enemies of unity: 1) poor communication 2) lack of shared purpose 3) gossip 4) unresolved disagreements 5) sanctioned incompetence Dave Ramsey #businessyoulove

Self-Fulfillment: * Thinks how something serves me * Feeling good is the product Self Development: * Thinks how something helps me serve others * Feeling good is the by-product

One of the best skills you can learn. It’s not about sucking up. But learn to manage yourself first.

Saying something once is a great way to hear yourself talk. Saying something multiple times sparks inspiration and draws people to the vision.

Delegation is not the surrender of 100% of the oversight. That’s just laziness.

The conscious mind is effortful Thinking almost hurts This is why so many people avoid it

The dream is free. The journey isn’t. The world is not looking for more dreamers. It’s looking for dream-makers.

We never know how far off our understanding of basic conversation can be. It’s best to give people the err of the side of respect. Even when it’s desperately hard.

Just because your executive wants to know the plan to mitigate the risk you’re recommending does not mean your company is risk averse. Good stewardship does not equal bad leadership. It’s actually the opposite. The extra thought - and the reward - is worth it.

Complexity isn’t bad. It’s just normal.

Leadership has become more about the leader’s agenda rather than the people on it.

Every single person can be misunderstood. As a leader, have the resolve that under the hood of complication is more to the story.

Job satisfaction can be increased not because you change the job description, but because you change the dynamics of the relationships around them.