
Jason Leigh
@jleigh_idc
Senior Research Manager covering #5G and #Mobility @IDC. Hubby, dadx3, distance runner, NFL 'owner' (@Packers shareholder). Opinions & snark are mine alone.
ID: 938072706259587074
http://idc.com 05-12-2017 15:48:56
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#TMobile's Mike Sievert outlines radical leveraging of internal data drives operations (yep, with #AI) in pursuit of customer satisfaction. Amazing that it sounds transformational but should be foundational to any company, not just in telecom. $TMUS

.Mike Sievert admitting that each call into #TMobile's customer service centers represent an accident chain failure that could be prevented is refreshingly honest. Better leveraging of data, not only in real time, but honest assessment of why customers leave is SO important.



Eye-opening discussion from 5G Americas' Jose Otero on the structural & behavioral impediments to 5G adoption in LATAM: Device upgrade rates continue to trend upward in many markets - more than 4 yrs in Brazil.










