Whats the State of Sales Sales ExpertsShare Insights buff.ly/3M3Gqi3 Jeff Davis Jonathan Hawkins Britta Lorenz Jermaine Edwards @stevehallsydney Jeannie Walters Alexander Low John Smibert Heidi Solomon-Orlick @1BMcTALKS Meshell R Baker RAIN Group Stephen Diorio #HarveyDunham #carolbenton

A quick reminder that this Wednesday 15th June we're holding an informational webinar on why Empathy at Scale is the new Competitive Differentiator. You can register here: anthrolytics.io/register

Absolutely delighted to be chosen as one of six finalists in IQPC Start Up Pitchfest of innovative CX companies! Another step on the path to bring empathy in Customer and Employee experience into the mainstream! #empathy #digitalempathy

This webinar is in conjunction with Samantha Richardson of twilio and will be a fascinating session on probably the biggest problem in EX today....

Another look at that Alessia Russo goal? Oh, go on then. 😍 Live: bbc.in/3z27tVS #BBCFootball #BBCEuros

Check out the latest article in my newsletter: This month: Why empathy will win the war for contact centre talent + Consumer buying motivations white paper. linkedin.com/pulse/month-wh… via LinkedIn

A new study of over 18,000 customers indicates that relationships - emotional attachments - are the biggest drivers of business value, over and above the likes of product quality & price. So what can organisations do? Zhecho Dobrev explains. bit.ly/3bPi8M2 #custexp #CX

Hey, friends, we just gave our company to planet Earth. OK, it’s more nuanced than that, but we’re closed today to celebrate this new plan to save our one and only home. We’ll be back online tomorrow. nytimes.com/2022/09/14/cli…

Check out the latest article in my newsletter: Contact Center Talent: Finding, Hiring, Motivating, and Retaining your teams. linkedin.com/pulse/contact-… via LinkedIn

Woke is not an insult Woke people ended slavery & child labour, fought for women to get the vote & equality for races, LGBT+ & disabled Woke people created the NHS & stood up to the Nazis Being woke is simply wanting OTHERS to be treated as YOU yourself would want to be treated

Interesting article on quiet quitting in the contact centre. I’ll be publishing one shortly on the real ROI off addressing agent retention issues. linkedin.com/posts/activity…

If you want to understand consume behaviours and motivations this is a must read… linkedin.com/posts/activity…

A great article by the team on confirmation bias. linkedin.com/posts/activity…

Check out my latest article: Contact Centre Attrition - What's the real ROI of solving the challenge? linkedin.com/pulse/contact-… via LinkedIn

Happy Thanksgiving to one and all. Be present and take the time to enjoy the many things that you have to be thankful for but miss through being busy. linkedin.com/posts/activity…

The easiest way for startups to raise venture capital is to just build another personal note taking app or something that tracks avocado toast consumption.

linkedin.com/posts/activity…

Linkedin Lead Gen companies are driving me mad! linkedin.com/posts/activity…

. To be honest, I never thought the resistance to an increasingly authoritarian Government devoid of humanity would headed up by the Match of the Day presentation team. Respect..... #MOTD #GaryLineker #BBC #Disgraceful