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Resolved: we have fixed the website and are able to accept list requests via the jiscmail.ac.uk/groups/startag…. We will continue to monitor things for the next 24hrs. Thanks for your patience.

Serious Disruption: access to JiscMail mailing list tools is currently unavailable - we are working to restore access. Messages are being delivered to mailing lists, but list management & subscriber management tools cannot be accessed at this time. Apologies for the disruption.

RESOLVED: earlier issues affecting website access to list management and subscriber management tools are now resolved, we will continue to monitor systems for the next 24hours. Sorry for the disruption to services. If you notice any issues, email us at [email protected] :)

The JiscMail service is operating normally. Contact [email protected] if you have any problems.

Part of what I love about this job is its variety - but that means I can sometimes feel like a jack of all trades and master of none. The Jisc mailing lists are a constant source of useful information and support from fellow practitioners. On Twitter at JiscMail - national academic mailing list service.

Between 21Dec–4Jan, there will be limited support from our service desk teams while our colleagues take a well-earned Christmas break. Support requests sent to [email protected] will be logged & we will respond when we return. Happy Christmas from the team

Access to JiscMail mailing list tools is currently unavailable - we are working to restore access. Messages are being delivered to mailing lists, but list management & subscriber management tools cannot be accessed at this time. Apologies for the disruption.

The JiscMail service is now operating normally. Please accept our apologies for any inconvenience caused during the outage. Please contact [email protected] if you spot something that's still not quite right.

Heads-up: JiscMail will be undergoing essential maintenance on Wednesday, 25 May 2022, between 10pm and 11pm BST. During this time, some functionality will be limited / unavailable. We apologise for any inconvenience caused.

Service Disruption: We are currently experiencing difficulties in delivering email messages to some recipients and are investigating as a priority. List archives are unaffected. More to follow.

Update: The root cause of the deliverability issues has been identified and corrected, however a number of users may have found themselves unsubscribed from their selected lists. We're working hard to get this rectified, and more info will follow shortly.

Update: We're very nearly back to normal service - Thank you for your understanding. Full report here: jiscmail.ac.uk/20230111-Servi…

Update: We've recently identified a secondary issue causing some mail servers to repeatedly retry sending posts to JM, in turn causing our servers to send numerous "Rejected duplicate post" reports. We are working to resolve the issue and apologise for any inconvenience caused.

Update: Issue with email communication "timeouts" identified. More info at jiscmail.ac.uk/20230111-Servi…

Update: The software vendors have informed us that things are returning to normal, and that they will continue to monitor things over the weekend. We'll continue to monitor our mailboxes, and will provide updates where appropriate. Thank you for your continued understanding.

Update: What a nightmare! Whilst some messages appear to be getting through, a large number of users are still receiving "rejected" notifications. We're continuing to work with the software vendors, and will provide more info as we get it.

Apologies for the lack of comms re the ongoing issues. More information here: jiscmail.ac.uk/20230111-Servi…

Update: We're making progress... Emails are slowly coming through - Just waiting for queues to clear now... More info at jiscmail.ac.uk/20230111-Servi…

The JiscMail Service is now back to normal operation. Please accept our apologies for any inconvenience caused over the last couple of weeks. Full report at jiscmail.ac.uk/20230111-Servi…

As of today, Wednesday 21 August, Jisc and all sub-brands will cease activity on X. We will continue to operate Jisc Major Incidents as a broadcast outlet for any outage issues and technical updates. Read our full statement here: ji.sc/LeavingX