‘What if, hear me out here… we have been measuring the wrong thing all this time and that’s why it’s not working?’

‘You need to know your customers and find a partner who is good at the geeky stuff.’ Absolutely 100%

‘And sometimes they see her as the person who will clean up after them no matter what.’ Yep, did that too many times. Sometimes you have to refuse and let them sort it out themselves.

‘What happens between one normal and the next isn’t in itself normal. And it is not comfortable or predictable. And it can go wrong. But it is where innovation, invention and evolution happens. Just before the new normal emerges.’

‘Disintermediation didn’t happen. Nobody came in to re-imagine transfer agency. The naysayers were right.’

‘Because inefficient and inadequate systems and standardised processes are the reality within every bank. And, before you ask for the manager or start writing a strongly worded letter… the management knows… and the regulator knows, too.’

‘And yet I also know a lot of hard decisions fail to get made because of politics, habits and very basic human fears. That is the real battleground. And we need to fight. And we need to win.’

‘Open banking… we’ve been talking about it for a while, haven’t we?’

People across #Newcastle-under-Lyme - and our United Kingdom - want change and I’m determined to deliver it. Thank you, Andrew, for lending me your support. I won’t let you down. #LoveNuL #Labgain 🇬🇧🌹

‘The part where we carry the old stuff forever… is not inevitable though. That part is a choice that we have historically made as an industry because of risk assessments and sunk costs, amortisation schedules and competing priorities’

‘When it comes to uncle Joe, then… probably the latter. You’d be amazed how resilient he is when it comes to bending the facts to suit his preference.’

‘You can’t have it both ways. If you want to participate in the future, you have to let go of the past. No matter what some of your consultants tell you, no… you cannot have a data-first business with systems from the 70s.’

‘In what I like to call ‘the messy middle’, distractions abound, as does irritation. When people are exhausted and demotivated, right in the middle of the messy middle, that is when you see what people are really made of.’

#LoveNuL is so lucky to have you. Good luck tonight Adam. The hard work starts tomorrow.

‘I will continue spending the vast majority of my time with you” ... But I expect you to change the way you spend the vast majority of your time preparing for these meetings. I expect you to start asking me different questions and arming me with the data to answer them.’’ Data😍

‘You need to spend the time. Take the time. Do it right. Or don’t do it at all.’ Can’t believe anyone is still using Myers’s Briggs 😬

‘67% of young job seekers look at workforce diversity when evaluating an offer,over 60% will focus on gender diversity of the leadership team when evaluating an offer. That’s all job seekers.Not just ones who belong to the under-represented demographic. The kids are alright.’🔥

‘Feisty is a word used for women and small dogs who don’t seem to know their place. Let’s face it. You don’t call your male colleague feisty. You don’t call a tiger feisty. No, no: you save that word for women and yappy labradoodles…’ yep

‘You know what I want from you? Scalability, resilience and security.’