"You can't miss it" spikes my anxiety and I immediately forget the directions you just gave me. All I know then is that I "can't miss it!" Can't miss what? Where am I going? What am I missing?

One or two cancelled meetings = Relief. 😌 All meetings cancelled = What's going on? What did I do? Is everyone meeting without me?? 😨

In the last call of the day, someone took a few minutes of silence getting set up to share their screen. Then, quietly. “It’s all chaos.”

Slack’s scheduled messages feature is such a great invention. It puts the responsibility on me not to drag people back into work rather than on them ignoring my messages. It’s my choice to work on an odd schedule. It’s my responsibility to not force it on everyone else.

I see you trying to leave before it happens but you have two buttons to click and I only need a wave of the hand 👋

Burnout is rife in design. Leslie Yang describes it as: Emotional exhaustion—fatigue from caring too much, for too long Depersonalization—the depletion of empathy, caring, and compassion Decreased sense of accomplishment—a feeling that nothing you do makes any difference

I am at peace with it—or at least my current living room lighting scene is called “Peace.”

The people that will use your solutions are not average. They're people with lived experiences, not flat personas defined only by demographics. Understanding them, in both their differences and their similarities is how you create the next-level solutions you want to make.

Happy Soup Season🍂

I like them because they’re called crinkle-crankle walls and apparently also crinkum crankum (unless someone on Wikipedia saw me coming and wanted to make my day).

IMO design case studies should be less about spelling out the design process and more about the story behind the work A story could be: • How the work contributed to impact • A deep dive into a soft or hard skill that was critical to success • An obstacle you overcame and how