A thrill to be back on the fantastic Marketing Over Coffee podcast. Loved chatting with the genius Christopher S. Penn about consumer patience, business speed, and the impact of responsiveness on customer experience. marketingovercoffee.com/2022/10/14/now…

Terrific to be back in Toronto! My first keynote in the North since COVID & I loved it. An absolute honor to work with 100's of Desjardins Insurance agents at this event. They work hard for their clients & the company’s commitment to client service is really impressive!

Google search engine results pages look a lot different than they did just a short time ago & 2/3 of consumer searches result in NO clicks whatsoever. So what do you do now? Join me & Jenna Watson as we discuss 5 steps to overhaul your SEO! Register here: register.gotowebinar.com/register/23288…

My new national research study - The Time to Win - finds that consumers are OVER the pandemic-oriented excuses for businesses being slow to respond, reply, ship, deliver, and more. The entire infographic and the study are available at the website. #timetowin #research #speed

Super excited to head to Vegas with Siteimprove for the Financial Brand Forum (FBF)! I’ll discuss the critical steps necessary to delight & retain today’s banking customers. Can’t wait to see you all there next week, November 13th - 16th. Check it out: bit.ly/3UHGS9Z

I talked with @AdrianBradyCesa on the cxchronicles podcast about why business emphasis may shift next year from customer acquisition to customer retention. Give it a listen! cxchronicles.com/186-cxchronicl…

Thanks so much. Super fun!

Are you getting the most out of your word of mouth marketing? Chip House & I talk “talk triggers” in this new episode of Closing Time, the show for go-to-market leaders. Check out the newest episode from my friends at @Insightly here: youtube.com/watch?v=mgtJ5C… #closingtime

I have a brand-new powerful presentation called The Time to Win. It will make your business better. And guess what? I’ve never given this presentation before. NEVER. I want you to be the FIRST to hear it! Join me on 12/6. And tell your friends! Fast. zoom.us/webinar/regist…

Speed has always been an important factor in CX. But is it possible to be too fast? The trick is to find the right “now”. I joined Steve Walker on the CX leader podcast to talk all about CX & how to find the right “now” in your business. Give it a listen! cxleaderpodcast.com/the-right-now/