Hi Vodafone UK - trying to get broadband and mobile package online, but your "switch my network" page doesn't save the data so I can't purchase. Tried 3 different devices, iOS and Windows. (my data not in this shot, but it's the screen that doesn't work) #CustomerExperience

Ahh BBC Radio 2 - so sorry to hear the news of Steve Wright’s passing. Rest in peace Steve and thank you for the music. Keep going sara cox💙 you’re doing Steve proud - feel for you and Scott Mills in particular today.

Hey Hertz it’s been 8 working days since I contacted you about my account. Starting to feel that you’re not really treating it “with the utmost importance” - would someone be able to give it a nudge for me please? Thanks in advance #CustomerExperience

Really interesting talk this evening from Olivia Gambelin on ethics and responsibility in #AI and the considerations for people management. Thanks to CIPD and University of Edinburgh Business School for hosting. Looking forward to sharing with colleagues University of Glasgow.

Hey British Airways and Edinburgh Airport - any reason so many BA flights out this evening seem to be delayed? Thanks in advance.

Hello ScottishPower I think your app has a glitch… despite logging in and being able to see balances etc, when I click help and end up “speaking” with the chatbot it asks me to log in via the app… 🤦🏻‍♂️😂. Has this infinite loop been designed in?! Help pls! #CustomerExperience

Great to see this year’s #UofGTechConf opened by Frank Coton recognising the pivotal contributions of our Technician Community to University of Glasgow’s research and teaching. #TechnicianCommitment #HigherEducation

Optimism, now in Germany #WeCan

Dear EVRi Delivery Formerly HERMES Oh The FAILS please update your site. Tesco Holy Corner in Edinburgh EH10 5DN no longer takes parcels for you or Amazon.co.uk as your machine didn’t work. So please save us wasted time by taking it off your list. #CustomerExperience

Dear Vodafone UK please stop trying to push upgrades when you’re consistently delivering <10% of my contracted fibre download speed. It’s way too hard to discuss this with you - please just fix it. Thank you. #CustomerExperience Ofcom

Very disappointed to see ScotRail and Scottish Government reinstate ripoff #peakrate fares. I don’t know what trains have been “surveyed” but as a regular Edinburgh-Glasgow traveller it’s not the ones I’m on as they’re standing room only most journeys after Linlithgow. Fiona Hyslop

So Edinburgh Trams I bought a return ticket to the airport and a broken down Lothian Buses bus on princes st means I’ve now also had to buy a bus ticket to make my flight from Edinburgh Airport How do I get something refunded please? Many thanks.

Dear Amazon.co.uk it’s pretty useless saying we’ll deliver your parcel today by 10pm - at 10:30am on a Saturday? So your expectation is I’ll spend the next 12 hours at home waiting? This may not work out… “prime” service my a55… #CustomerExperience

Extensive jams being caused by temp lights stuck at red in Bruntsfield The City of Edinburgh Council Traffic Scotland. Long northbound delays.

So exciting to see our stunning cloisters University of Glasgow getting dressed for the festive season! When is the grand illumination Graeme K ?? Is David Duncan flipping the switch?

Photobomb of the Day…

It’s officially Christmas ☃️ #SnowmanAd #Christmas2024 #ChristmasAd

This is v cool. Go 2025!! Happy New Year!

⁦Department of Government Efficiency⁩ ⁦Elon Musk⁩ Perri is very efficient. Perhaps he could be on the holding page instead? doge.gov