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Fall in love with negative feedback. Don’t get emotional; digest it, embrace it, and act on it.

What makes you better than the competition? “Customer service 100%. We pride ourselves on the best service for our clients.” I then proceeded to call their 800 customer service line and it took 5 minutes to talk to someone who couldn’t solve the issue. The bar for customer

One of the things I admired most about Joie de Vivre Hotels was their commitment to designing each property in service of its local community. They would identify the five most culturally relevant magazines in the area and use them as a design compass — a creative lens to reflect

Social media is the ultimate accountability mechanism.

Drip game is severely lacking in food & bev. You can’t fake it, it’s instinctual. It takes taste, timing, and a sense for what moves people. Some of it can be learned. But the real ones are born with it.

You have to build toward a better future. That should be a guiding principle for any entrepreneur looking to build something. Don’t let the difficulty scare you.

The best signage in retail is a long line. To get long lines, you have to do one thing uniquely well and present it desirably.

Startups aren’t product-first anymore. They’re media-first. Not because they want to be but because they have to be. In a world flooded with options, the story gets you noticed. I wrote about this shift. Link below:

I came across several people at a shop today, sitting alone, laser-focused on their laptops and phones, but you know they are aware of everyone around them. You can even feel a desire for conversation to be sparked, but it doesn’t happen. It made me think. That missed

It’s super rare to find a really good idea that works, but when you have one, go harder on it than your comfort level allows.

Your success is ultimately proportional to the useful energy given multipled by the benefit to others.

Where tech is all about optimization, food & beverage is about anti-optimization. For an example, think about the difference between a place that pours you a measured 5 ounce glass of wine vs one that serves a generous family-style pour and never makes you feel like they

$LULU going after $COST is not a good look.

One of my favorite products out there for investors. It makes staying on track of your stuff and researching a delightful experience.

Back in the days when there were super long lines my dad and I used to turn up the music and try to get everyone singing along to better enjoy the wait. Worked like a charm but it takes a certain personality and energy to do it. My dad was much better at it than me.