@AmberKnewman Eek! Sorry about this! Can you DM us with your order number so we can look into this? Team JW x

@KayleighxAnne Hey Kayleigh, Sorry to hear this. Can you DM us with more info on your returned jackets so we can look into this? Team JW x

@DebsieBower Sorry to hear this! Can you DM us with more info regarding the loyalty voucher so we can investigate into this? Team JW x

@DavidHazeldine1 Hey David, Sorry to hear this! Can you DM us with the order number so we can look into this? Team JW x

@ivyparnham Hey Ivy, Sorry to hear this! Can you DM us your order number so we can locate your order? Team JW x

@neverenuff169 Hi your postage cost for returning the items has been refunded today and you should receive this in 3 to 5 working days! x

@gvcme1 Hi Vicky, are you trying to use this on a sale item? Thanks, Team JW x

@gvcme1 NUS discounts/other promos are not valid with Sale items! That is why it is not redeemable! Thanks, Team JW x

@meganletts Hi Megan, we can do that for you. Please DM us your old and new email address! Thanks, Team JW x

Hey MissAimee05, sadly we do not stock these anymore. However, we have a lot of similar,lovely dresses on our website. Have a look! -JW x

natalielamy Give us a ring on 03330142020 and we'll check if any orders have been placed, if not we'll do this over the phone for you. -JW x

@JannickeBarnes Hey, please can we take your order number and we will see if we can amend this asap for you. Thanks, JW x

@JannickeBarnes Hi Jannicke, Unfortunately we cannot guarantee delivery for Thursday as your order is yet to be dispatched. Team JW x

@FuzzySlippers22 Hi Becky, we have the Beeford Bag available in Pale Grey! It is so pretty! I have it and you should get one too ;) Team JW

@Sianny_P I am sorry to hear this,Could you please provide us with your order number,It generally begins with ODW Team JWx

@Sianny_P I have now emailed you,providing you with our returns procedure. Team JWx

@Sianny_P I can confirm you can return your item in store,Could you confirm the name of the item that is faulty. Team JWx

@Sianny_P our Kingston store is out of stock in that item,We would need you to return it back to our returns address for exchange. Team JWx

@FuzzySlippers22 Hi Becky, I am sorry but that is not available online. If you call us, we can try and place an order for you? Team JW x

@TheQueenBis We source from all over the world. More info can be found here: jackwills.com/ethical+trade.… Team JW x