
Voyage SMS
@voyagesms
Driving revenue, growth, and customer loyalty for e-commerce brands through personalized messaging. SMS success starts here 📲📈🙌
ID: 1105857296213504000
https://www.voyagesms.com 13-03-2019 15:45:00
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Steak and eggs sound good this morning Colin Dougherty 🤗… Looking forward to seeing everyone at Two Hands. Come through ! Also… bumped into this stud fresh out the Uber 😆 Tommy Clark


Great week in ATX. S/O Alexa Kilroy FERMÀT for whipping together a killer event last night. Salute girlll 🫡!! Banana bread will be missed for sure - @stevendtc Sawyer Covington @karlymcfarly. Just means we will need to order double next time we link 😆! Till next

Was such great vibes interviewing Rob from the Jordan Craig team on their experience onboarding LiveRecover. Colin Dougherty killed this☝️🔥! For the viewers, we tried to touch on everything from onboarding, TCPA compliance, using live agents, platform feedback, and more!

Off to NYC for the week ✈️. Let’s link if you are around NY/NJ! S/O to the homie Zohaib Rattu for the hoodie too 🔥🫡


Want to know a little secret about unlocking a new revenue channel like P2P SMS? Watch this clip here👇🏽to learn more on how Jordan Craig leveraged real time conversations with our live agents - to not just recover lost sales - but more importantly, revamp their entire shipping

Had the opportunity to learn and collaborate with some amazing people in NYC last night! Appreciate all the insights shared from Hairstory L'Oréal USA Adrianna Papell and the other operators in attendance. S/O to Henry "The Gift Card Guy" Johnson for helping put this together and Replo


"Do I need to involve dev resources to install the app?" "What is the ramp up process for your agent team?" "How will your team handle FAQ's and complex customer interactions?" Tune into this 👇🏽👇🏽 40 second clip to learn how Jordan Craig and other LiveRecover brands approach




MONSTERBASS 🤝 LiveRecover Tune in ⬇️ to see how the MB team leverages conversational insights from our agents to improve their CX experience.

New Pod is finally live! 🚨 Kudos to Corey Epstein (e/acc)🤴 and Colin Dougherty 🥷 for launching eCommerce live. Also, big thanks to Caleb Ulffers and Jeremiah Prummer for being the inaugural guests and sharing valuable insights on scaling their businesses 📈. Here is a sneak peak ⬇️:

📝 Key metrics tracked on LiveRecover: - % increase in carts converted (or as Rob from Jordan Craig says, "Mo money in the bank 🤑") - % breakdown of new shipping tiers. The JC team implemented a new shipping process based on level(s) of priority. JC now has 3 specific tiers -

What are the biggest impacts of LiveRecover? Why is this different than my existing cart recovery flows? ⬇️The JC team breaks their experience down 3-fold: 1. Instant lift in recovered revenue 2. Reading the 1:1 conversations 3. Shipping trends

🎧Listen to the CEO (Rick Patri) from MONSTERBASS as he shares some KPI's on his cart abandonment rates and how he is measuring live agents (active) vs. passive cart abandonment flows. "When I take a look at the comparison in - active vs passive cart abandonment activities -


Cart abandonment and pre-purchase questions go hand-in-hand. Interesting to hear clients feedback on how LiveRecover helps transform this process for customers; both from a pre-sales & customer service perspective 🧠. Key highlights🔑: - 8x increase in overall coverage for