#censorship is wrong and dangerous to our republic no matter what side does it. You are free to disagree - that freedom makes us American.

Automation is the wave of the future especially in the contact center, but you can't forget about the humans. Knowing when to hand off the interaction along with all the context to a live agent is vital to providing superior customer experiences. #CustServ #CX #CCTR

A New Artificial Intelligence Makes Mistakes—on Purpose. ow.ly/TcBU50DAjYC #AI #artificialintelligence #ML #machinelearning #technology #technews #techtrends #business #data #error #learning #intelligence #smart #CX #analytics #bigdata #datascience

facebook.com/ImpactNWF/vide…

Join me at the virtual 16th Greek Customer Service Conference June 10th. We will focus on the new trends, effective strategies, tech and the human aspect! Find out more: customerserviceconference.gr I look forward to seeing you there! #customerservice21gr

Prayers 🙏 for Louisiana friends in the path of Ida. My heart hurts for you.

What are you doing to Power Your Service for 2021 Customer Service Week Oct 4-8 ?

Great quote for LAST day of September: "Time is the scarcest resource, and unless it is managed, nothing else can be managed "-Peter Drucker

Burnout isn't due to a lack of motivation. It's caused by a shortage of capacity. There are more interesting people and projects than hours in the day. The key question isn't whether you have interest. It's whether you have bandwidth. Enthusiasm is boundless. Time is finite.

Join me for morning keynote at 'The Next Big Thing' on Dec 9th! Learn how Common Sense Service strategies can vault your organization to the next level! Register here: waltonareachamber.com/the-next-big-t…

I have nothing to add to this headline northstarmeetingsgroup.com/News/Industry/…

13 Ways Managers Can Keep Valuable Employees During (And Beyond) The ‘Great Resignation’ forbes.com/sites/forbeshu…

Honored to be included on GlobalGurus.org list of top customer experience experts!

On this ‘Twosday’ 2-22-22 ask your #custserv team what 2 things they can do to delight customers twoday!

Do you need to IGNITE your sales and service? Give me a call 📞 Getting ready for Pacesetter Steel Common Sense Service program today!

What is ONE thing your #custserv team can do to build trust w your customers?

Great being with over 200 passionate trainers while speaking at the #banktrainersconference

Is Allegiant Air flight from VPS to SHV flying today?

Drop everything and watch this: ⬇️🔥🔥🔥