There is no such thing as a dysfunctional organization, because every organization is perfectly aligned to achieve the results it currently gets" -- Jeff Lawrence So much to unpack here.

"Large-scale problems do not require large scale solutions; they require small-scale solutions within a large scale framework" (David Fleming). This relationship between small & large-scale change is a fundamental issue for leaders of change. The @Centre4SysInnov describes a

Is our constant thirst for "efficiency" helping us?

"The reality is you cannot have both tightly held managerial authority and the agility enabled by widespread employee empowerment. Attempts to blend elements of both will inevitably lead to confused systems with conflicting priorities." flowchainsensei.wordpress.com/2024/02/28/pow…

It's More Important To Make A Difference Than It Is To Make A Point youtube.com/shorts/guZow6a…

The first principle is that you must not fool yourself, and you are the easiest person to fool.

Feynman learning strategy in THREE points: 1. Continually ask "Why?" 2. When you learn something, learn it to where you can explain it to a child. 3. Instead of arbitrarily memorizing things, look for the explanation that makes it obvious.

And what about somebody running a nuclear power plant?

Yes and… Evolution is all about small changes which may well be small mistakes, not whopping great big ones.

The Great Post Office Scandal - Nick Wallis This is a case study of how not to manage a corporation. It should be compulsory reading for every MBA, and anyone even remotely interested in organisational culture should read it. squawkpoint.com/2024/03/dysfun…

"All anyone asks for is a chance to work with pride." ~ W. Edwards Deming

Is it better to manage the forest or the trees?squawkpoint.com/2024/03/cant-s…

Customers will keep changing their needs... squawkpoint.com/2024/03/custom…

Why invite curiousity?

Are you a curious leader? Or just plain odd? ajobdonewell.com/2024/03/19/epi…

The world's top 100 customer service blogs, featuring CustomerThink, Bill Quiseng and Adrian Swinscoe amongst others, via Feedspot business.feedspot.com/customer_servi…

The reasons why most organisations are so mediocre and what to do about it. Interview with Adrian Swinscoe

Thanks for having me on your show Adrian Swinscoe

Thank you Annette Franz, CCXP

'They're exploiting the human anxiety that comes from something that's slightly different.' Former Deputy PM Lord Heseltine explains to ＠BenKentish how the election campaign is being 'dishonest' in not discussing Brexit.