Define the game Invite customers who want to play for the right prizes, with the right rules/boundaries.

Benioff: death to software (on-prem) Born: Cloud CRM. Cloud = different, CRM = familiar LD: death to plastic (bottles) Born: Canned water. Canned = different, water = familiar Kudos for memorable branding, smart distribution at live events, etc. But ask yourself, would any

Great list, and Peter’s is on mine. Check out his last episode with Adam Willis.

"Win-Win-Win" - Here it is in action: 2016: $13 million revenue, we added 100% paid health insurance for team members and their families (today, this is roughly $18k per team member) 2017: $18 million revenue, we awarded all PTO days on the date of hire (no waiting period)

In the light of what’s happened in Israel and Gaza, a song about non-violence seems somewhat ridiculous, even laughable, but our prayers have always been for peace and for non-violence… But our hearts and our anger, you know where that’s pointed. So sing with us… and those

Season 3 of my property management podcast is WRAPPED. Here's some feedback on the final episode of the year... I've had several folks tell me this was their favorite of the season. Would love for you to give it a listen if you haven't yet.

Quick primer on US housing, with a focus on single-family rental ownership nationally and locally. To start, there are 146 million housing units in the US. Follow the charts left to right and you eventually get to 45 million rentals, 14 million of which are single-family.

Proptech has failed property managers: Imagine onboarding new employees, and handing them a 40-page legalese, janky docusign to define the relationship, expectations, responsibilities. That’s what residents get. The legal, transactional minimum. Time for something different.

When sales volume slows, the number of SFR PMs suddenly grows.

Regular reminder: In general, rents are set by the balance of supply & demand for a given type of space in a given market. (Notwithstanding what a lot of people seem to believe, landlords are price *takers*, not price *setters*.)

What B2B company with 3,000+ customers has super impressive customer support?

Most people have heard of niche down. But I just heard it as niche up. Niche is still picking a smaller, tighter audience. But what that allows you to do is Up your offering relevance, tighter to their needs. Up your responsibility and wallet share. Up your messaging and

NAR runs out of liability insurance coverage: Sources: NAR has run out of liability insurance coverage, leaving state and local associations on the hook for millions of dollars in legal fees. dlvr.it/T2rzFF

Free tickets to the NARPM Broker/Owner property management conference + Free hotel stay A few industry vendors have partnered to offer this giveaway. They did it last year and several of my newsletter readers took full advantage. It's an incredible offer tbh.

Well this is new. "Waiting for mortgage rates to decline" is now the #1 reason homeowners are not actively shopping for a home. First time in our survey that anything has beaten out "waiting for a life stage change" for the top spot.

Hosted a dinner for Ohio property management company owners tonight! Fantastic group of folks. Thx Second Nature for sponsoring.

Most walkable cities in the US… Discuss.

Active housing inventory for sale, as measured by Realtor.com: May 2017: 1,253,854 📉 May 2018: 1,156,910 📉 May 2019: 1,180,920 📉 May 2020: 928,370 📉 May 2021: 447,662 📉 May 2022: 479,462 📈 May 2023: 582,441 📈 May 2024: 787,722 📈

Nate’s pod is a great one to follow if you’ve got an interest in proptech 👇

We used to gather materials. Then we started making products. Then we started making services. Then we started making experiences. Now, we’re manufacturing intelligence.